It has the most beautiful view of the lake, featuring islands and sunsets. I recommend booking a room with a lake view; you will enjoy it. Everything in the room is so comfortable, and the style is cozy with lots of wood elements. The amenities are excellent. They also offer many activities to keep you always busy. The hotel boasts a beautiful botanical garden on the top of the mountain, many hiking trails, bicycle rentals, a spa, 2 restaurants (Chinese and Western), and a greenhouse—during my stay, you could go there to pick strawberries. There are many activities for kids too. The breakfast was amazing. Unfortunately, no one at the reception speaks English, so no one will tell you this information, and the brochures are only in Chinese. I didn’t feel that it was an international hotel. Also, it was my birthday, and no one even said "Happy Birthday," which is very odd and rude for such a level of hotel.

Very difficult to find someone who speaks English If it's your birthday - don't expect them to congratulate you

This hotel is absolutely stunning. Probably the prettiest place I have ever stayed at. You can easily spend a whole weekend at the resort. There are a lot of things to do, including Tennis, Bike, Swimming, The staff is friendly, the breakfest is amazing and the hotel restaurant and surrounding restaurants are also amazing.

Nothing

Very good location and hostility.

Ask me pay the room fee via Alipay before my arrival. Very rude，inappropriate and unprofessional. I wonder if this Intercontinental is a real one. I use Booking for 10 years and always use my crediit card as guarantee all over the world. This is the first time to be asked prepay a desk pay booking.

Hotel was super.They upgrade us to a.suite and as a family of 5 it was a great option.Staffs speak little.english but they are.ready to.help using translatore.Hotel.location surrounds.by nature. If you have a car it takes 30/45mm to reach the city center(due speed limit)but it worths if.you want to be immerse in.nature and some.peace.Fantastic holidays

beautiful location, excellent staff, great breakfast (am vegetarian), lovely pool

Exceptionnal play ground for children, really nice pool and surrounding.

The location and many facilities for kids

Cleanliness should be improved particularly the pool area was not up to standard. As we went during holidays the restaurants only offered buffet and not a la carte. The food choice though was disappointing. Eg only choice of pasta was spicy and with sea food. No French fries on the buffet for kids. We got some when we asked, but as for a kid friendly hotel simple pasta and French fries is a must

Personal service on Wechat, pool, view, pottery, local scenery and walking trails

Dining areas are a little outdated, choice of western food is very limited, quality of western food is average, most of the staff can't speak english, room a bit dusty, pool lifeguards smoking on the job.

Location, food

Room

Nice views of the lake

The staff kept 2 out of 3 swimming pools closed for no reason. Swimming pool staff shouting at kids, terrible customer service.