The hotel is quite new, facility is excellent, service is the top quality, breakfast is so tasty. The swimming pool is good, sauna and steam room is fantastic. Gym is pretty nice too.

The only thing we don’t like is the location. It’s not close to other interesting places, during winter months, taxi is the only solution to get us sound the town. However, there are no taxi waiting outside of hotel, we had to walk out of the hotel, cross road and wait for our luck to grab one. Alternatively we can use app to book a taxi, but when we don’t have local phone SIM card, it’s another mission impossible.

Staff are friendly and helpful. Guest room is spacious. Location is convenient. Good value!

We tried seafood buffet in the hotel but the food standard is disappointing. However the Chinese restaurant gave us an exceptional surprise. Unexpected to have such good Chinese dim sum in Harbin!

kind and helping staff

We had the buffet breakfast with your hotel. The quality of food was not up to standards . I couldn't remember which day it was, but the sticky bud from the counter was spoiled. ( tasted off.) A few times , the staff just took away the food which I did not finish. I had my son with me so I had to get himn back to the seat durng the meal .(He was running around ) . I have left quite a lot food in the plate and one whole cup of hot coffee on the table , and they just cleared all . I did not take more than 5 mins to come back to my table . It was wasted and disappointed .

The staff were excellent - very helpful, attentive to our needs, lots of TLC's during the our stay. Friendly, they all genuinely looked pleased to see you. Room was roomy light and airy. Beds comfortable and warm. Breakfast had a wide range food western and Chinese. Also it seemed to have a quiet area for eating breakfast. The views from the windows were great. Facilities what you would expect from a Ritz-Carlton hotel. Very clean hotel. It was a perfect hotel experience.

Not sure really. We had a great time and will come back. Very minor point was getting in and out of the bath. It was a wide bath side, and for my wife - she found it difficult to step in and out, it was not a problem for me.

The layout and facilities room and bathroom. Japanese style toilet with smart functions. Nice view from 44 floor, as well as from restaurant 54 floor.

Hotel reception, floor 54, rooms on floor underneath. To enter/exit hotel, first you need to go up to 54, change elevator to rooms/ground floor, which makes sense, out of security, but is not handy. There is only 1 restaurant, for light eaters buffet is quite expensive, on the other hand all drinks, also champagne, are included.

Amazing hotel, great view, and location.

Staff struggle with English, which is weird for a Ritz Carlton. Poor concierge, their support for infirmation on outside activities was very poor. They need training. We almost missed our taxi to the airport because the concierge was sleeping and someone else took our taxi booked a day before.

I am vegetarian. I am surprised that i didn't felt at all that they can make me happy by offering so many vegetarian dishes.

They are simply best. They don't need any improvement.

Staff are so attentive, friendly and helpful! Excellent English spoken too. They even helped arrange a precautionary covid test for us and ensured we had the results ready for our next bit of travel! The room is stylish and comfortable.

One very minor suggestion. The rooms could do with some art or something to liven up the room!

This is one of the best hotel in China.

Facilities is the great. Service is 5 star plus. They have English speaking manager. Hotel pick up is good.

Room, breakfast and service . Excellent additional service from the manager allowing us to check out at 6pm, not midday as we had a late flight. Breakfast very good, room too

complicated to order a cocktail as the menu only has a list of spirits.