It was my first time staying in The Langham Hefei, though I can say it was my third as I extended my stay twice. The staff’s courtesy, warmth and right level of care started right at entry of the hotel lobby. The wall to wall and floor to ceiling marble can be cold, but The Langham Hefei ‘s lobby feels warm and happy due to its yellow hue lighting I believe. I could immediately smell flowers once I stepped in the lobby, pleasant but not overwhelming. It came from a huge bouquet composed of hundreds of pink lilies, not the pink roses representing The Langham worldwide. I prefer lily’s smell anyway. The bouquet is by the front desk, so one could enjoy the lilies while waiting for check-in. As a matter of fact, I waited no time. Ada Yang greeted me and checked me in within 2 minutes. I was very glad I moved from the other 5-star hotel which I had been told it was considered the ceiling of Hefei hotel scene. It took that hotel 10 minutes to check me in plus swiped my credit card on the wrong machine that caused the spending authority refused initially. The breakfast experience was also great! The Seasons restaurant has a big capacity so I was always able to be seated whenever I went down. House keeping also checks on guests each afternoon not see any additional help are needed. After two nights stay, I decided to change my original plan to continue staying at The Langham Hefei. It was again Ada Yang who helped me with the extension. She continued to be warm, professional and efficient. Due to my itinerary change, I extended my stay again. This time it was Kristen He (XIAO He) who helped me. From XIAO He I also experienced the Langham quality- courtesy, warmth,knowledge and efficiency. Being asked about absence of Langham’s pink uniform, she explained to me the responsibilities of each role and separation of roles in Langham’s efforts to optimize guests’ experience.She went extra miles to ask her manager’s permission to give me a complimentary Happy Hour.

Nothing

Very nice new hotel, rooms well decorated, very clean, facilities nice (though not excellent). I was happy with location but I’m not too familiar with Hefei.

Coffee at breakfast was pretty bad, not sure to what extent other guests care about the coffee but I would suggest upgrading their machine (their machine was called Dr Coffee for what it’s worth). Room was a bit too hot even after I turned the temperature way down but I found everywhere indoors in Hefei very hot so not specific to the hotel (I was there in Dec).

Friendly staff, especially the hearing impaired doorman, concierge and the friendly cleaning lady, ye shou feng, stood out. Excellent help getting our stuff to the room and the room was super clean.

Nothing much. Biggest problem we encountered was that the hotel assumed we had wechat and the room service menu was only available via QR code. That forced us to eat at the bar instead of ordering room service.

The hotel is real good, close to the swan lake and the shopping center. It is also clean and the personal working there they are always ready to help you.

Excellent room facilities. Comfy bed, bath and alround services. Staff were amazing so friendly and helpfull.

Could hear the noise traffic outside even feom 36 floor.

Staff are all very nice, like Sissie Wu

N/A

comfortable rooms, nice bed, friendly staff.

TV didn’t work

The location is really nice. I went there for a concert, where was only across the street. The room was really large and spacy, exceeding my expectation. It was surprising the in-room service was time-saving, I called for extra bottles of water during peak time I guess (all guests attended the tour have been returning to their room at the same time), the service delivered those fast than my expectation. And a welcoming plate of fruit was a nice treat. Checking out procedure was efficient, and the deposited money for room service returned fast, which is great! I liked the smile from the receptionists.

1. Check-in and reservation procedure was disappointing. Quoting other guests words that I heard in the scene, 'if you cannot manage to serve this large amount of guests, don't sell your rooms to this extent.' I knew it was at its peak weekend due to the concert. However, if I could choose to pay upon arrival on Booking.com, how dare the reservation department called me and requested me if I could pay / make a payment transfer to the colleagues in advance to secure the reservation? Does it sound good to you? If you cannot manage this due to peak season, shut the option off on booking for pay upon arrival and require a full payment in advance! Isn't it simple? After communicating with the reservation department that I'd be arriving by half past four in the afternoon, I gave my words, and they warned there was a possibility I would got cancellation if I didn't show up on time. It turned out, I showed up on time SHARPLY, but the room was NOT ready. I was sent to executive lounge for an hour for the room preparation. If you cannot make the room ready, how dare you ask me to show up in time? During my waiting in executive lounge, the reservation department called again and checked if I've arrived. Funny innit? I was waiting for the readiness of the room, you called me if I arrived? Terrible experience in checkinig in and freaking disappointed by the chaostic management and coordination between reception and reservation department. 2. In-room dining wasn't a good experience. I ordered a noodle, the soup was saulty but the noodle was plain... Tasted like they were not in the same bowl. The funniest thing was, I tried to order at midnight again, I was browsing the menu which was stating 'the offer is for 11:30 pm to 6:00 am' but the restaurant was closed. Huh? Then who were the midnight menu for?