Hotel kindly granted our top floor room request with beautiful views of the lake pavilion grounds and Jade Dragon Snow Mountain from our balcony. Room was large and comfortable. Buggy service was prompt. Housekeeping staff were excellent - professional and non-intrusive. Staff even laid towels under clothes left on bedside table to keep them clean. We particularly enjoyed our breakfast buffet and the weekend seafood bbq dinner buffet. Hotel grounds were palace-like beautiful with garden paths. There is a European bakery, animals and in-house guest activities offered.

Hotel could consider upgrading toilets to full electronic bidet toilets to keep up with newer hotels in Lijiang. It should offer local Yunnan loose leaf tea instead of Dilmah Ceylon teabags and original Nespresso coffee capsules to complement the Nespresso machine in the room. Guests would also appreciate a welcome drink, treat and wet towels upon arrival.

Such a beautiful hotel. The scenery is amazing from every angle. The restaurants and bakery on site were excellent - we were there to celebrate my daughter's birthday and they were able to arrange a cake with candles at very short notice and even delivered a complimentary cake to our room later in the evening! Breakfast buffet had a great spread of western and Asian foods. The kids enjoyed the petting zoo and animal feeding and complimentary hotel activities such as tie dyeing. Overall, an amazing stay.

Nothing

Hailson and Vicky the main two colleague looking after hotel pets were very helpful. One of the highlight of the hotel is the in house pet zoo which my two kids enjoyed every day. Hotel has activities for children can easily not have gone outside. We did spent most of our 3 days in the hotel ground. The only pity is that we all got sick from an afternoon meal in the hotel (not sure what it was, may be it was sandwich with uncooked lettuce).

The outside seating areas in our Villa was stripped bare, it should have cushions on top of the wooden chairs to enjoy a warm summery day. Kitchen should also have basic cutlery, especially missing a microwave.

Gorgeous view and nice spa facilities.

Very nice property but starting to be old and not well take care of. I didn’t like that the temperature in the room couldn’t go above 19 degrees.

The location is perfect. The scenery is so beautiful. The staff is incredibly warm and helpful. They make you feel like you’re at home. The hotel and facilities are lovely.

The rooms could have been a little cleaner in the bathrooms.

Our family really enjoyed our stay at Jinmao. There was a range of activities at the hotel that the kids loved. The staff were all very helpful. The buffet breakfast was great - a good selection and fresh.

Aesthetically the property is very nice. The room was clean.

1) All the communal areas (reception, lounge, dining room) weren’t heated and therefore extremely cold. 2) The attentiveness/ attention to detail of the staff is lacking. Possibly due to inexperienced staff members.

The hotel is not ready to host foreigners. Terrible service, just a few people do speak english. The food menu is totally lost in translation and the breakfast is a terrible experience. They do not replace missing food.

Rooms are spacious with all necessary facilities, beds are comfortable. There was a large choice for breakfast including continental food, fruit, cakes, cheese, bred. You could choose also a Chinese food but we did not try too much

The hotel did not fulfill our expectation and the price is too high. The complex is large and we needed to walk a couple of minutes from lobby. There were many technical issues wiht lights, showers, we had to call maintanance twice within three days. The check in took very long time and there were frequently queues on the front desk. We had two rooms and the heating was not working on neither of them, we hardly achieved 21 degrees despite we set it up to highest temperature possible. The card stopped working all of the sudden and we had to come back to lobby to reactivate it. All in all there were really too many issues for such high priced hotel. We were very dissapointed with the hotel.