The location was superb; 1.4 km from Dukezong ancient city and a short walk to the White Pagoda Temple and the bus stop to take Bus 3 to Songzanlin Monastery. Service was exceptional. We arrived at the resort at about noon and was immediately checked-in without hesitation. A staff offered to walk us to the nearby bus stop. When we asked to delay our check-out to 12.30 p.m the reception staff replied "Oh, you can even check-out later if you wish" The lobby was beautiful. Our Twin Room comes with 2 large beds and was so cozy. The buffet breakfast was great and has a wide variety.

None.

Location, cleanliness, hospitality, helpful staff.

Bit cold in the common areas like lobby and restaurant.

Breakfast and dinner buffet fantastic. Especially if you have been in the mountains for some days for hiking. Then it's amazing with all the good food:-) The service and staff did an amazing job. We had a Wonderfull stay.

The light in the bathroom is not so great. Except for this we don't have anything which could have been done different.

Shangri La was really cold this time of year. We switched hotels from somewhere freezing. Staying in Shangri la in Shangri la is a great option. On check in our room was upgraded to a room with a great view. it was lovely to watch the CNY fireworks from our room. Staff at this hotel are great they would top up our water (we needed lots of hot drinks to stay warm). I would recommend this hotel a lot.

The seating area in the lobby etc was pretty cool as was the restaurant.

Excellent staff, especially the front desk manager, Becky, was extremely helpful and professional. The breakfast buffet and lunch options were great too.

Good location, big clean room, good exercise facilities, extremely wide choice with evening and breakfast buffet. Great personal touch in the room as it was our differed wedding day: balloons, fruit and decorations on the bed. During our buffet in the evening we will also treated to a complimentary bottle of wine from Mickey and he along with the entire staff were extremely friendly.

At the start of the buffet the food was lukewarm but improved later in the evening. Spa wasn’t to standard expected.

Beautiful hotel, great breakfast with variety of options, sauna and gym, HBO, short walk to old town and Flying Tigers cafe.

Nothing; it was great. Just a note that we needed a negative COVID test within 48 hrs of our stay.

Staff were friendly , hotel was quiet and peaceful, there was everything you needed here including a supermarket that was open late

On occasion I saw people smoking in the hotel lobby and elevator areas. Even there was no smoking signs visible. There people should be punished for harming the health of others through passive smoking

Lovely hotel located in the city center. We got a great view of the city on the 8th floor facing the lake. Not so far from the old town, only 10 mins by taxi. Taxi are readily available so it’s easy to go around. Staff are polite and nice. Breakfast has an option for authentic local Tibetan food & it’s nice to try it.

Central location but there’s nothing there except the hotel. Not so many restaurants around to choose from. 2 restaurants of the hotel were closed due to the covid situation so we’re stuck with only one restaurant which doesn’t have many options. They don’t serve wine by the glass & the dinks option in the lobby is very limited, no cocktails or spirits. The staff doesn’t speak good English.

The property was everything we have come to live about Shangri-la hotels. Clean, spacious, superb locations and fantastic staff. The buffet breakfast was good, great location for an easy stroll into the old town. Our children had lots of fun here.

Swimming pool was a little cold for my liking. The executive lounge experience was different to what we were expecting. However, the manager was amazing and made sure that her staff looked after us.