Property is good. Staff is friendly and helpful but they have difficulty understanding English. Breakfast spread is decent. But being a vegetarian, the spread is not of much use.

Initially, I was not alloted The category of room I had booked through booking.com. I had to explain this to the guy at reception which took lot of time. I changed 3 rooms to finally get the room that I had booked. The guy at reception told me that they had received incorrect information from booking.com. I don't know whether it was hotel's fault or the website's fault.

I've been travelling to China for well over 20 years now, I've stayed all types of hotels Shanghai to Beijing to Shenzhen and inbetween, from the ridiculously expensive to the super cheap! Finding basic English Language skills, friendliness, professionalism and service oriented behaviour even in the most expensive hotels are always my greatest struggles! In Sentosa - Shaun, the front house liaison manager is the most elegant, the most professional, the most energetic, the professional rock star I've ever seen in China! Not only does he have a unique look, a Pakistani with a funky ponytail but he speaks fluent Chinese and of course fluent English! There was NOTHING that I asked him for that he couldn't do or fix or arrange! I called him at 02:00 am because of an argument with a taxi driver because I didn't have enough cash, he answers the phone translated and fixed the problem! I called him on his day off I called him first thing in the morning at 07:15 am he answers and fixes! My daughter got sick with a nasty ear infection, HE WALKED ME TO THE HOSPITAL AND EXPLAINED TO THEM THE SITUATION AND SHOWED ME THE HOSPITAL PROCESS AND WHERE TO GET THE MEDICINE!! If I needed a car, tickets, a massage, a happy ending hahahaha, product/sample deliveries there was nothing I asked him for that he couldn't do! A true superman of Sentosa! Nice hotel, nice location nice rooms, ok value for money but the Rock star of the lobby was definitely Shaun! Stay at this hotel because of Shaun, it'll make a world of difference! Breakfast buffet was great value for money...

Rooms could be a little bigger, the keys need to be regularly changed but other than that nothing to complain about.

MR SHAUN had Excellent Exceptional Customer Service, Fluent English Spoken, Anything You needed he would pre arrange and you find it In Your Room,Anytime iam In China Sentosa is the place top Be, I would definitely recommend Sentosa Taoyuan branch to Anyone visiting Shenzhen, loved it Loved It

The location is excellent, near to train station which less than 5 mins walking distance. The train station is a Line 1 station make it easily accessible to a lot of popular tourism location without changing Line. The room is clean, spacious and the staff are friendly and informative.

The best part of this property is the Indian gentleman working there named Shaun who was very kind and helpful. he went out of his way to make our trip more comfortable.

nobody from the staff (except Shaun who is extremely helpful and attentive) speaks english.

Friendly staff, and Shuan can speak English, he is also very helpful and knowledgeable about Shenzhen, comfortable stay, excellent Wi-Fi, very good breakfast. Good location.

Spacious room and well-cleaned. All staff is attentive and helpful. Buffet breakfast with a variety of choices.

Only 1 western restaurant and no restaurants nearby. We must take MTR to other stations for meals.

Swimming pool is awesome Big enough and clean Bring with you a swim cap or you will need to pay for one equipment in gym room are in good condition plus professional trainer Front desk staff were really nice

The rooms were spacious, clean and very comfortable. The facilities were immaculate. The staff was very courteous.

There could be more English speaking staff.

A short walking distance from metro station. The street is wide for travellers with bulky luggage.

Only local TV channels are available.