one of the most unique hotels in terms of architecture in the world! amazing integration inside the quarry, great unified quarry / mining theme throughout the entire hotel, great balconies for all rooms

the "bar" closes at 9pm which basically defeats its purpose, so not much to do after the 8pm water "show" (which is quite underwhelming); the restaurants are relatively expensive

Upon arrival to the hotel, as we were not Chinese speaking customers and it was super busy for checking in, they made us to a separate desk for easy hotel check in. They upgraded our room to Sapphire King Deluxe which had the view of the waterfall from the bed. The hotel also had dyson hair dryers, which shows the level of luxury they are offering. The hotel does not advertise many activities it offers. We had the opportunity to visit the hotel during the Chinese New Year, so we got to experience the Fireworks which was held in the hotel vicinity. It also seemed the hotel provides a Cliff Light Show every evening around 8:30 Pm which no one should miss. The hotel also provides free 3 Photos which you can take with a professional photographer. There was also a clown who made cute toys with balloons for kids (not sure if it was available for the Chinese New Year only). The hotel also provides a good swimming pool area and the staffs were extremely cordial. Last but not the least, we had the wonderful opportunity to interact with one of the hotel staff named Alisa Yang. As it was the Chinese New Year, the hotel did not offer Late Night Room Service from the restaurant. As we were hungry and missed our dinner time, she went above and beyond to help us order food from Chinese delivery app. Unfortunately, the drivers were also not available for delivery so we could not get our food delivered. Then she made sure to send us chips, eggs, and milk so that we do not go to bed hungry. I have never experienced this level of dedication from any hotel staff in my entire life. Just solely her dedication and enthusiasm to help us made our whole trip worth it.

Honestly, there is nothing not to like about this hotel. Only thing is the hotel is a bit on the pricier side, so it will be difficult for many people to afford it. But if you have the means, I would say this is a hotel you should must experience.

The food was excellent, a good variety. The staff were helpful and polite. The view was spectacular. Such a unique experience.

The room service people didn't speak English very well and was difficult to order. One of the staff gave me his WeChat so he could help me to order.

Great place to visit. I paid a bit more for the room at the front desk when I was offered to get a better room by adding 400 RMB per night and become a member of some club, where they served extra food in the afternoon and evening which was just enough and didn't have to spend additional money for lunch or dinner. Also the view for this option was better and we faced the waterfall.

Even though the hotel is quite pricey, there were way too many people, especially the parking was problematic and took a while to get a parking lot.

amazing building, attentive staff. great water and light shows

the TV was very slow to load and there were no films as the system was upgrading. breakfast very expensive

We had a great holiday thanks to Bonnie (manager). She followed us during our stayed and took care about our requests . She was very friendly and professional

the unique design of course

lack of staff. but I do understand it is what it is during this period of time in China

The staff was very attentive at check-in and at the buffet dinner, really exceptional service for our two little ones during dinner. The property is really quite a “wonder” itself, of course :)

Everything was great.

Everything, the room , the service, the facilities

Nothing

View , free mini bar

Świmming pool