This Westin hotel seems to be renovated from an old one: a success since all work, especially its air condition, the best/most silent and efficient one I've rarely had!

The hotel is horizental so quite a walk to gain my room but OK. Therer are 2 regrets: 1) My VISA card didn't work on their payment terminals. Further more it said that my card was suspicious which didn't please me (it worked everywhere and I've more than enough money...) 2) Most of reception ladies are pretty but they are not ALL kind/smiling (each of my question seemed to bother each of these pretty reception ladies). Only 1 lady less pretty wearing glasses and their director were professional and nice.

We stayed in a suite which comes with a separated large living area gives the alternative space for someone needs to do work during traveling without disturbing the rest of family. Although the club lounge has very limited food options but liked their services.

We arrived the hotel around 1.30pm but was told the room was not ready and waited till 3pm to get the key. Also the next day we went to the restaurant for breakfast but was told by the reception lady twice that our booking wasn't included breakfast that after verified with their front desk. It's an awkward situation but luckily the floor manager quickly came to talk and said we have club lounge service so the breakfast was included which is the common practice for all the international hotels. Definitely the staffs need more training.

Excellent location - located right at the Big Wild Goose Pagoda and shopping street with Starbucks and han fu store on site. Close proximity to many tourist locations. Shopping mall and food court on the opposite side of the street. Extremely convenient. Staff is super friendly and helpful.

There is a bit of a noise due to it's promixity to the walking street where shows are on till around 11 pm at night. Not too bad just a bit annoying.

Location is great, right in the middle of everbright city, you go left is the pagoda and fountain, go right is where the nightly shows and snacks, small shopping center right opposite the road. All the staff are great, working very hard to make our stay enjoyable.

Hotel is a bit dark and moody, design of the bathroom make it feel not clean (which I'm sure the cleaning staff do an exceptional job)

THE HOTEL WAS IN AN IDEAL LOCATION AND IN SUCH AN INTERESTING AREA. A GREAT ROOM AND WE ENJOYED THE BUFFET STYLE FOOD AREA. THE STAFF WERE EXTREMELY HELPFUL AND SPOKE VERY GOOD ENGLISH.

NOTHING WE DISLIKED AT ALL!

Breakfast is perfect, many choices from Chinese to international breakfast, hotel is superb and location is just excellent in the center of Xi'an. Loved lounge at 5th floor. Spa services are just beautiful.

Great location, great service best hotel to stay in Xian for price and quality.

Breakfast could have been better

Our room is too far away from the elevator.

First of all, we chose the hotel because of its award-winning architecture and interior design. This did not disappoint! The hotel blends well with its surroundings in the Dayanta area, and the courtyards were very aesthetically pleasing The location was excellent, but it was 20 minutes walking from the nearest MRT. The bed was among the most comfortable we have ever slept in. There is an indoor art museum which you get free entrance for as a hotel guest. It is quite small, but worth a visit

The central heater did not seem to be working, and the staff had to wheel in a portable heating unit. This was November 2023, so temperatures reached as low as -1 degree Celsius at night. The breakfast buffet is not the best we’ve experienced: it’s not bad but not really worth it. Some of the frontliner staff cannot communicate in English very comfortably, which we would usually understand but this is a five-star hotel. Their payment process was unconventional at least in our experience (deposit above the room rate upon checkin and another transaction with my card upon checkout) and they could not explain the payment process very well. The managers were fluent, though, and did their best to help us

Convenient location. Very efficient and friendly staff.

Noisy outside up until midnight every night.