This place was absolutely amazing for it's value. Staff was super friendly and helpful, I felt very welcome and comfortable. The facilities are really nice and clean, this place was clearly very well-maintained. The WiFi was pretty decent, no issues there. The room was spacious, the bathroom was nice, hot water triggered pretty much right away. The location is great cause it's not too close to the center of San Jose which can be a bit sketchy, but it's not too far either and has great access to other locations like Escazu or Santa Ana.

This hotel is right on the Sabana Park, albeit a slightly west of ground zero all the "action". It's a nice, quiet hotel and doesn't seem to be filled with tour groups. I'm not sure where the parking is for travelers with cars, but that wasn't a factor for us, as we used a taxi from the airport. If you need a taxi to get around to get around, the staff is happy to call one for you. We arrived on the eve of the big Festival de la Luz, followed by the World Cup Final the next day. So, being situated directly across from the national stadium and near the festival parade route, I'd say we found the experience at this location really added to our trip. On a final note, the hotel infrastructure is very good and what I really appreciate was that the hot water in the shower came on quickly (unlike the shower in the hotel used by our tour, which to be run for 10-15 minutes). There's even an emergency phone in the bathroom.

I am in San Jose Costa Rica. I came for medical surgeries and was "helped" by a "medical tourism " agent yet my surgeon wanted me closer after so I stayed 5 days/nights and after being here already almost a month I finally was able to be comfortable in my bed, get a great night sleep seeing it was quite even where it's located. The staff, I honestly can say we're the best part o my time here! Even staff that we had language barriers was so helpful and would right away get/do/figure out what I said and helped me more than the people who were paid to help me! If I do come back I'll book here on my own that way if everything goes wrong again at least I will know I have a very comfy bed and great staff!

It really wasn't a "dislike" but especially because I was there right from surgery and alone I wish they had the food court or at least snacks available anytime. During the morning after my surgery though I wanted a "cold coffee" like I'm used to from the states and even though they didn't have it they tried and then I didn't even ask and I think he was the manager but he had went to the store for me on his own! That meant the world to me especially seeing I did not feel good that little cold coffee made my day!!!

Very helpful and friendly staff, the room was very comfy and had its own kitchenette! The hotel also has an outdoor hot tub and gym (treadmill, cross trainer and mats) and the breakfast included was very nice!

Location, as a solo female traveller I didn't dare go out alone at night, but was able to get ubers and private taxis there.

The location is a bit displaced from the central part of the city, but that makes it quiet and pleasant. Breakfast was ample, with lots of choices.

There is not much parking available. There is an elevator, but the staff did not advise of it, which made lugging a suitcase up a staircase using an injured shoulder a problem.

The personal was excellent.

The body gel dispenser was empty the shower curtain was damage, the light of the bathroom was damage also and there was no coffee maker on the room.

Very friendly and kind staff, giant comfortable bed and pillows, cool old school vibe about the place, huge delicious breakfast and great coffee!

The carpets could do with a good hoover, and the plug outlets next to the bed were a bit dodgy. The hot tub looked like it could do with a bit of a clean.

Lovely breakfast, friendly staff. A quiet, comfortable place to sleep and recover from the long day of travel.

Hot tub was more of a cold fountain, not actually heated or functional. Exercise facilities were tiny, parking space was also very tight - though I'm sure glad it was there, and the car was safe, so no problem!

Great breakfast. Super helpful stdd as of, day and night.

Wi-fi was really bad in my room, regularly cutting out.great stay overall. It was close to where I had dental appointments.

Our room wasn't quite ready when we arrived, but the staff made sure we were comfortable while we waited- they brought us drinks to sip poolside and kept us up to date while we waited. Everything was comfortable and everyone was friendly, even when our child was having a fit from the long travel day. We very much appreciated their grace. Also, we had dinner at a really great soda just a few blocks away- highly recommend.

We picked this hotel to end our trip with some ease and relaxation, which the hotel did a great job of supplying. It also meant that the hotel was definitely aimed at tourists, so if you're hoping for more of an immersive experience, this isn't the place for it. This isn't really a complaint, just an fyi.