The location Comfort Customer Service

It is unacceptable to have a hotel of this standing, yet not be able to have a tea or coffee in the bar /lobby area because of the all of the mosquitoes especially in the evening. My guests had to leave due to the lack of comfort and assault of the mosquitoes. Unacceptable!

Absolutely exceptional place to stay in Kinshasa. Stay here and only here if you have the opportunity! The best hotel in DR of the Congo by any indicator. Restaurant is the best in the city, the pool is the best in the city, gym is the best in the city. Clean, tranquil, comfortable, well-equipped rooms and executive lounge. Everything for 10 of 10.

Nothing to criticize.

Everything was perfect from the front desk and their welcome team (warm, smile, patient, ready to help) to the bedroom (clean, comfy bed that exceeded my expectations, perfect water pressure out of the faucets).

The less enjoyable part of the stay was the breakfast : we need hot coffee, a variety of coffees, and a range of different choices when it comes to milk, coffee creams etc... The fruits can be more fresh than what was served. They were mushy and at room temperature rather than being firm and fridge kind of fresh ;) Other than that I will come back again!!!!

I liked how clean and safe it was. The staffs were nice & super helpful.

There’s a lingering smell in the bathroom. Not sure what it was but it was too overwhelming so I didn’t mind as I only stayed for 1 night

Great location and rooms

over priced food options. I understand if restaurants might be high end but even toom service is over priced

Very comfortable, very clean, excellent staff, reassuringly secure, good wifi, plenty of in-room bottled water replenished daily, nicely appointed, and superb location right on the Congo River. Outstanding breakfast, helpful concierge, and internal ATM with both local and US currency and supporting multiple languages.

The core evening restaurant by the pool was outdoors or open to the air and that meant mosquito repellent. No surprise, but an extra step. That said, the menu was extensive, the food was excellent, and the staff was very responsive in several languages. The restaurant was not cheap, but the ingredients were fresh and well-prepared.

The confort

Extra amount to pay

Everything was great, clean facility and friendly service.

Nothing.it was good

Confortable and quiet environment

Restaurant prices are quiet high

Very good hotel in Kinshasa...nice sized rooms, showers with good amenities and customer service.