Location, walking distance to restaurants & beach in Deauville, across SS the bridge to Trouville. The pool was

The swimming pool opens very late at 9am, and closes early at 8pm. After a day of visiting D-Day museums it would have been nice to come back for a swim or at least had an early swim before heading off for the day. The fitness suite was very small with very little equipment, again only opened at 9am instead of earlier. The sauna, salt room were lovely but didn't realise until the 2nd last day of our holiday that no booking/ fee was necessary to use them & were located beyond the reception desk of the spa so difficult to find. The breakfast at €21 pp was expensive.

Very comfortable apartment in great location with lovely harbour view.

Paid a refundable deposit of €300 on arrival. Was told when checking out on 5th July that this would be refunded within 3 days. It is now almost 8 weeks and the amount has still not been refunded. After numerous emails to the property it appears that the original charge was cancelled by the property, but that this cancellation has not been actioned by their bank. I have asked them to contact their bank to process the cancellation, and refund the amount to me. So far they have not agreed to this request, and I am out of pocket by €300.

Everything was new and clean, very pleasant room with high celling, huge windows and a lovely terrace. The property is very well maintained, the building are surrounded by the beautiful flowers and trees. Close to eveything, short walking disctance to the both towns.

Finding refuse bins was very tricky! They are well hidden and it is a lack of information and signs for it. There were small details in the interior and furnishing, which were not quite comfortable: a very tiny place to put the shampoo and other things in the shower, slightly tight space in the warderobes etc.

The location is fantastic - right on the picturesque harbour area and a short walk to the centre of Deauville, the beach and Trouville. We were so impressed by the facilities within the complex too. The pool area is brilliant, as are the gym facilities. We loved having air conditioning as the week of our stay was very warm! This was our first Summer holiday abroad with our baby daughter and we appreciated that you could request a travel cot, high chair, etc if needed, and lift access was handy with using pram. Deauville itself is gorgeous and very picturesque and we loved the restaurants just outside the hotel on the harbour. We didn't have too much time to explore Trouville but it is only a short walk across the river and is a lot livelier than Deauville. Also - a couple of excellent bakeries and Carrefour Express within easy walking distance!

The staff were pleasant but not overly communicative or welcoming when checking in/out - this may well be down to the language barrier as I sadly don't speak French however was given almost no information regarding the accommodation (only vaguely where our apartment was) and none regarding the area. I had messaged in advance to request a high chair for use in our room (as stated on their website) and received no reply, and asked again at check in and was told one would be brought to the room which unfortunately never happened. Very small things which didn't negatively impact on our stay and we are already excited to return!

An amazing location to get to explore Deauville or Trouville. Great, heated swimming pool, which was needed in this weird summer. So we spent a lot of time there, very much relaxing. Rooms clean. Kitchen well stocked with equipment. Staff friendly. Beds very comfy.

Mugs too small for an aeropress! (If that's my only complaint, then it's obviously not bad...) There was an incident on one of the staircases with, er, dog poo (dogs are obviously allowed in some of the rooms/grounds), but staff dealt with it really quickly.

Great location, well appointed apartment, ideal for families

No bar or restaurant at the property. Was allocated a room that hadn’t been cleaned at first, however this mistake was rectified straight away when we went back to reception to bring this to their attention and a new room was issued to us without hesitation.

The location is beautiful, everything is very close. The apartment is big and comfortable,the kitchen is also good and we had everything what we needed, equipment, dishes and etc. I liked pool, really big and water was warm in spite of the cold weather . Good value for money

We ordered the big apartment with two bedrooms although we were only the two of us with my husband because we would like to have the big balcony . But our balcony was on the ground floor and looked at the street , people walked to our balcony very close . When we checked into the hotel the girl on the reception didn’t speak English. it is really strange for the apart hotel with 5 stars. Also one note about toilet. I never seen such a dirty toilet . it looked as if it had never been washed

Pool was great, warm. Apt. was clean.

The AC didn’t work. Thankfully the nights were cool so we could keep the windows open. There were no screens though, so bugs came in. The parking - we are told to park in a certain area, and when we returned, people were unable to park 1 night due to people taking up 2 spots. The pool needs more chairs! Tons of space for more chairs so people don’t have to fight over them.

-We loved the view from the apartment. If you are debating whether to spend extra on the harbour view, it's well worth it! -Really clean and we'll kept throughout. -Our kids loved the pool. There's enough room to swim, but there are also some spa features throughout. -Whilst it's a 15 min walk to the beach, it's a beautiful wall which you'll look forward to each day. -The train station is a 5 min walk and there's a direct train to Paris (approx 2 hrs). A great day trip.

-Paying extra to park is a bit of a shame, however it's really secure and convenient.

Location, pool, parking facilities

The room was very dusty when we arrived. We had arrived after a long car journey, it was raining, and we just wanted to start the holiday. So we cleaned it again ourselves. The main bedroom had a lot of dust on the surfaces and floor. The TV remote was covered in dust, the photo is after we had wiped it once with a tissue!