Beautiful location, great breakfast and satisfying meal at Burg Restaurant, when it was open.

Arrived on a Saturday at lunch time and was informed that no dining was available for lunch or dinner due to two weddings. Inexcusable to check into a Relais & Chateau property that offers no dining accommodations for their guests for two meals, lunch and dinner. If a property wants to be a wedding factory, be that and close to all but wedding parties and drop the pretense of being a luxury Relais & Chateau member. I had reserved a large suite and two additional rooms and when our party of 5 arrived after 12 hours of travel and asked about lunch, the reception just shrugged as if was to be expected that there would be no food service for paying guests on a Saturday. Did not offer room service or any alternative.

We didn't realize this is one of the Relais & Châteaux hotels before we arrive, and we're totally satisfied after arrival. Pretty nice holiday getaway hotel with good location, view, facility and friendly staff. There is a gift riesling in the room(yes of course, this is Geisenheim, riesling is the reason that brought us here), and it is a pretty tasty one. The hotel has a fine restaurant attached to it, but we didn't have a chance to try due to reservation issues.

Nothing really.

Great place, great view, great surroundings

Not informed that we need to book the on site restaurant in advance, specially since only 1 is open everyday. We ended up with not getting table, and that was a HUGE disappointment. And staff not really trying to help out. Also tried (begging) for getting the restaurant meny to the room, not possible (only normal in room dining meny - boring). We had travelled a long way, and was looking forward for a nice dining experience. It should be possible to add some few seats for the hotel guests. When you stay there, you really want to dine on the veranda. So if you do not get a seat (table) in the restaurant, you have no possibilites to have the great view. We only saw this by breakfast in the morning.

Location is nice, green, just you need to have a car for your stay. Breakfast is phenomenal, not just food, which is great, but first of all ambience and a breathtaking view from breakfast terrace. Rooms spacious and modern, beds comfy. On balance, this is what you expect from a hotel of this class.

It's a 5-star hotel, but it lacks those special touches, which you would expect from a 5-star hotel. One can live without spa/wellness, but that's what you would expect in a 5-star hotel. Okay, there's no swimming pool, fair, but at least sauna, or is it too much to ask? There could be more bottled water as well. These are trifles, but nice touched. What we didn't like is the evening restaurant -- overpriced for this level of cooking. It is an okay restaurant, but not the value for money one can expect.

Breakfast was lovely with a beautiful view over the vineyard. I would recommend booking the restaurant on site - well worth a visit. The area itself has a lot to do with the small towns full of nice places to eat and lots of Weinguten surrounding the hotel, one or two hours walk in any direction. The location was perfect to explore the area. Our room was very spacious and luxurious - it looked out right onto the countryside, had a very comfy bed, and a very fancy bathroom!

Great location away from the busy areas, with easy access to attractions. Beautiful views and friendly staff.

No tea and coffee facilities in the room and when asking for cappuccino at the bar, the coffee machine needed servicing and no one serviced it for two days. Suggest to have coffee making facilities in Deluxe Rooms.

very nice hotel and wonderful place, over the vineyard.

Pillows are too soft and looks low quality. Restaurant have charged us 3€ per person for cutlery, for a total bill over 250€!… Did they expect we will eat with our fingers ?!…

Nice 5 star hotel. Not the best but very good. Good restaurant and excellent breakfast with magnificent view and menu choices. The Burg restaurant was very good but pricey compared to eg Michelin standard level. Would go again

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Great breakfast and the restaurant had a wonderful view

The Buddha statues that did not have any connection with the place regarding culture, tradition history etc. When I think of Relais and Chateux I think of very well chosen details that have roots in the area

The scenery around the property like heaven, surrounded by the vineyard and mixture of historical building, we feel like we are the noble in the old days.

It would be better if the room is more spacious