Mercure Hotel Hannover Medical Park

Great big room with comfy beds, nice and clean, good choice of breakfast. Definitely will be staying again

Young man at reception wasn’t very pleasant, was messing about with covid vaccination. I have shoved him vaccination passport but for some reason he said it’s not good enough. Finally he accepted it I had to prove this is the correct document and it’s has been accepted everywhere else. Gave me and my family a bit of stress wasn’t nice at all 😒 Me and my family (7years boy) had a long journey and was ready for a good rest not arguing over covid passport

Exceptional service from the staff. We had a late-night check-in after driving all day. The staff recommended food delivery services as well as local restaurants that we could walk to to eat at. Based on their information we chose a local Greek restaurant. They called ahead for us to find out when the kitchen would be closing, as well as ask if we could bring our dog along. Exceptional service, especially as we could not converse in our basic German as fluently as the staff could so we appreciated them calling on our behalf. We chose the hotel as we needed a quick detour from the motorway which would allow us to sleep for the night but not add time to our journey onwards to Denmark. Bonus: Covid testing station in walking distance of the hotel. We were able to get tests so we could travel to Denmark freely.

There was a strong odour in the hallway and lift. On the other hand, our room smelled fine.

There are no facilities for disabled people. For example: shower instead of bath. It was so hard for my husband to get into the bath and to get out the bah was a nightmare. We have been told that the hotel hasn't got any room properly prepared for disabled people. Apart from this, everything was fine.

My reservation data was passed on wrongly by booking.com to the hotel but this was all corrected by the friendly staff at the front desk during check in/out and at the restaurant.

Booking.com regularly causes long check in times due to placing incorrect reservations. It's sometimes better to book straight at the hotel instead and avoid booking.com

the room was big enough for 2 adults + 2 kids, very clean, comfortable beds, close to the train station which has direct connection to the city center, onsite paid parking, small but coquette and delicious breakfast, welcoming and friendly staff, overall we loved our stay

Friendly staff, outside pool, restaurant, delicious breakfast.

The building is not new and you can see it from the outside and in some places inside, but in general it’s ok. Also the value for the money is doubtful (the room+breakfast+parking).

Clean and confirtable

The ventialtion in the bathrrom and the hall outside the appartment was little to weak.

We had a good experience and comfortable stay with kind staff.

Unfortunately I found ex-customer‘s underwear and some stuff under beds. When the cleaner clean a room after a customer left, they should check under the bed as well.

room was sufficiently big and clean. the location is quiet. 24h reception was useful. the swimming pool was really a great advantage particularly when you are with kids.

breakfast spread could be better, almost same food on both days. Also, the parking is not free, where as you can easily find free parking just outside the hotel premises.

This is a nice hotel with good facilities in the rooms.

The restaurant was closed the day we were staying.