Excellent staff. The receptionist Rakina came to the door and greeted us when our taxi arrived and she was brilliant throughout. Waiting staff in the restaurant were always smiling with a great attitude. Very welcoming.Our cleaning lady was fantastic too. Quiet location on a valley surrounded by mountains. Views are amazing. Away from the crowds and natural. Pools were clean and big. Not crowded. Lots of sunbeds. Excellent value for the money we paid.

Price/quality - excellent. Tasty food, nice territory, picturesque mountains views, friendly staff. Compliment from the hotel upon arrival - a bottle of wine and fruits.

There was no hot water in the room, used shampoos bottles waiting for us in the bathroom. Weak WiFi signal.

We stayed at the angel villa . The place was perfect The all included was in the main building The food was ok but more like 2-3 stars hotel The stuff were excellent The view and atmosphere were amazing I would suggest the hotel to disconnect the villa from the food facility than the rate would be 10 A car is a must

The angel villa and location of Bali were beautiful. We loved having the villa and being able to use hotel facilities

Food was often cold even when first brought out of kitchen and choice sometimes limited or repetitive e.g. fish fingers for lunch and evening meal most days. A car was needed to get from villa to hotel and beach which was not a problem but think this needs to be clear if booking Angel villa as there road to hotel has no lights or footpath and would be very dangerous to walk. I expect this would take about 30 mins to walk too.

The location, the food, and.... People who work there... All smiling, all they are doing the best they can.

Being aocation without closed beach please have two minibuses to transport people to the beach... At least during the lunch

Just came back from 5 days at the hotel where we got engaged during the holiday. My partner and I really enjoyed the comfort of the bed and size of the bedroom, all the hotel facilities were tidy and clean. The hotel reception and restaurant have an incredilbe view and the staff were very friendly so check-in and out was very easy and quick. The food was all good quality except the ice cream, lovely fish options, really tasty pastry desserts and a variety of drinks.

The buffet lunch and dinner was very similar every night which we were only there for 5 days and was beginning to get boring. The activities like pool should be free, the table tennis had a 5 euro deposit but we didn't have cash so was hard to play and the tennis equipment was very battered and ruined. Also it was end of September but the pool was very cold. 1 bar for drinks I imagine gets very busy during peak times, thankfully not while we were there.

The views were incredible, nice rooms. Food ok

Cocktails only served at certain times on all inclusive

Regina is a very special host at reception desk, very communicative, great energy, she helped us rent a car, get a taxi to the airport (for a family of 7), easily changed our accommodation to what my family really needed. Great assistance, thank you Regina. We travel a lot and I really think what you did for us was special. The hotel is in a really beautiful mountain area, lovely people work there. It was a really relaxing stay for my Easter holidays, thanks!

The hotel was great. It was in a lovely, quiet location. The view was fantastic. Staff were lovely, and helpful. The room was large, clean, and comfortable. A good variety of food was available throughout the day. Three pools, entertainment and plenty of places to catch the sun.

It was a little difficult to work out what you could have, when...e.g. You couldn't have an alcohol cocktail until 5:30pm, but you could get the non-alcohol version, and you could get the alcohol, so not sure why you couldn't get the mixed version.

Food, rooms and place was perfect

Need more attention on cleaning glasses and tables next to the pool and restaurant.