The hotel was very nice. Although it was a big resort, the room was exceptional large, and the services felt very personal. Tui had various activities and day tours, which added more adventure on the holiday. The indoor heated pool was excellent. We also had a taster massage, which was amazing, so I will recommend the spa

The evening entertainment wasn't the best. The live singers at the lounge bar could have been better. We enjoyed the 21:30 show, but that was the only event for teenagers and adults. They have a lot of outdoor Pool area, unfortunately we went on the still chill season, and as the pool was not heated, we couldn't enjoy the outdoor pool.

Beautiful hotel with beautiful staff, the rooms were big and very clean. we took the all inclusive and there was a variety of food and restaurants. Alisa from customer relations welcomed us to our stay, she was informative, kind and patient . We had an amazing vacation, didn’t need to leave the hotel :)

The service at the snack bar was very bad, the cashier was rude and unpleasant.

The food, the staff and the rooms

Not to hav been given a £800 unexpected bill at the end. And then tui staff, wedding co ordinators and caldera staff clearly werent talking to each other which is why this happened. Left a sour taste after a fantastic holiday. Shame

Food was very good - buffet in particular was excellent with lots of different options. Our room was very comfortable. The evening entertainment was good - the team worked so hard for day and night and we particularly enjoyed the singer who had flown in especially. She had been suffering with her voice but put on an amazing performance and had everyone up dancing.

We had treatments at the spa but felt the staff weren’t clear on what they were offering us. We had been given an initial price for treatments which included a product and when we said it was too costly they offered us a discounted price but didn’t make clear that this new price didn’t include the product - this put a dampener on our treatments.

The resort was well maintained. The family room was spacious and each day the room was well cleaned. Swimming pools - The variety in swimming pools from Adult only to family pools / areas was great. The beach was right outside and was also great option for mixing it up. Restaurants- variety in restaurants within the complex meant you could experience various types of evening dinners. Entertainment staff during the day & evening were excellent. Great evening show Location is lovely., few nice eateries and beach bars nearby. Plenty of watersports.

Suggestion - Family pool area - maybe a suggestion to incorporate a table with the umbrella similar to the Adult area for glasses etc.

Beautiful room, brand new. Italian and Greek restaurants and main restaurant were very good, kids pool and other pools were very nice. Excellent staff.

The hotel is marketed as a great hotel for kids but we found the hours of dinner and kids activities to be off. Dinner at main restaurant started at 630 and others at 7. 6 would be better, even 530 for main restaurant when it's a long active vacation day, little kids are tired. Young kids activities started at 8pm, even under 3, which seems crazy to me. Kids club opens at 10am, though many kids are up at 6am already so 8am or even 9 would make more sense.

it’s beautiful here and the staff are so helpful and polite

there’s nothing bad

lovely staff, very friendly. I was delighted every day by the beautiful view, delicious food and friendly people. Our room was always clean. I especially want to express my gratitude to the two wonderful bartenders at the Splash Bar, Tarisa and Georgus, they made very tasty cocktails and treated us very nicely and friendly. The theme nights were also very interesting.

we booked a room for 2 adults and 2 children aged 6 and 11, booking.com confirmed the booking, upon arrival at the hotel they began to demand an additional payment from us, arguing that we did not specify the age of the children! it was a shock! as a result, we were charged 1500 euros additionally

Booking.com confirmed our booking for 2 adults and 2 children, but we had to pay extra money, because booking.com did not provide information about the age of children to the hotel!!!! It was unexpected and disappointment(((( we had to pay1500 euros more(((( I am very disappointment in booking.com. But hotel is very very good!

Very friendly staff, great facilities with options for everyone! Many activities for children, great pools options for adults and children, meals were nice and also very kids friendly. Room was very spacious, and the minibar was restocked every day. The hotel is right at the beach as well which is super nice

Nothing I didn’t like that affected our stay. Maybe the beds near the pools can be renewed, a lot were torn or just pretty beat up. But it wasn’t major