Great location, walking distance to town and directly across from beach. The breakfast was very good, wide selection of hot and cold choices. Plenty of free parking spaces.

The place is dated, a 4 star at best. Door frame in bathroom was rusted and should be painted. It is an old resort, well used and needs to be updated. The price for buffet supper at 20-30 euros per person was very high and should be half the price.

I booked the half board option, breakfast and dinner. It was a buffet in both cases. Breakfast was great, good selection and fresh. Other than the disappointment with the food on one night, the stay was very pleasent .

Evening meal on one of the 2 nights booked was very poor. It was a BBQ theme. Food was tasteless with no flavoring at all on the chicken and other meats. And the grilled fish option was fish heads, fish heads! The restaurant was cleared by 9pm, I could see from most people's faces that they were not impressed with the food. Just one recommendation, please offer a beach drinks service from the swimming pool bar.

Hotel very well located in the beach front Hotel which includes everything needed. Very well equipped Rooms are perfect and very confortable with nice view for the one having sea view Everything very well maintained and perfectly clean Perfect breakfast Staff is

Hotel mainly dedicated to all inclusive customers from tour operators. So overcrowded with many many people from the same country. Is more a village club rather than an hotel. Classic hotel needs for non all inclusive customers are difficult to combine with all inclusive customers spending a full week all inclusive stay with family

The hotel is set in its own grounds so, although it is on the road, you are not really aware of this. There are 3 pools, all very different in different parts of the complex and there is an underpass to the beach. The buffet food was good and occasionally excellent. Most of the staff were lovely, particularly reception, who were extremely helpful with our many queries. The room was comfortable and the view from the balcony great - except your view was blocked by a wooden bar when sitting down.

Although the room was quite spacious, we could have done with more clothes storage space. There are only 5 shelves available, which for two people trying to keep clean and worn clothes separate proved difficult. Also, there are only two sockets in the room which proved challenging given we needed anti mosquito gadget as well as charging phones, tablets etc. Although most of the staff were very pleasant, some could be dismissive.

My wife and I have just spent a few days at the hotel in mid-June. The hotel exceeded our expectations. The quality of service, the constant kindness and helpfulness of all staff is exemplary not only in Greece but also in Europe. The staff also created such an evening atmosphere that we felt like partying. The food was incredibly delicious and there was plenty of choice. We had to hold back more and more at the sight of more and more delicious food. The rooms were up to our expectations, clean and tidy. We didn't get down to the spa area, but only because we didn't have time, but from the outside it looked very premium. The pools are large and clean. Having read previous reviews, some people complain that there is a passageway a few metres under the road to the sea, but this is not a disadvantage, but rather an advantage, as it means that road traffic is not a danger to anyone - it is more of an advantage. Half an hour's drive away is Vai beach, which is breathtaking! Definitely worth a visit. Overall, value for money, it is by far the best we have been to. We will definitely go back!

There could have been a lamp above the bathroom mirror, for my wife's make-up. That's it, but it's a nuance.

Facilities, delicious food, super friendly and helpful staff, spa area and massages, additional excursions. Generally, great experience where everyone is making your stay comfortable, interesting, and relaxing,

Small amount and variety of snacks between meals, uncomfortable position of the soap in the bathroom. But these are very minor issues.

We stayed at the Sitia Beach City Resort hotel for 10 days and had a great time. It was comfortable, clean and the staff were helpful and friendly. Great selection of local and international food available for breakfast. We used the pool bar for snacks at lunchtime and ate out in the evening as there were plenty of restaurants to walk to so we didn't eat in the main restaurant other than for breakfast. The hotel's entertainment team were pretty active and vocal offering plenty of activities such as water polo, aqua aerobics and pool games so it was pretty hectic around the main pool area. They spoke mostly in French, with the occasional bit of English as it turned out to be a French all inclusive resort. Not a problem for us as we were out a fair bit anyway as we were in Sitia for a friends wedding with celebrations spread over a few days. If you want to sunbathe somewhere quieter then the pool at the back of the hotel is best. Great holiday resort which we highly recommend!

If you like to swim in the sea then I'd recommend taking sea socks/shoes as the hotel's beach is very uneven underfoot where you enter the water and hurts unless you've got shoes on. The beach is better up nearer the town.

Hotel right next to the sea with 2 big pools with freshwater. Easy walking distance from the town so easy access to many restaurants/cafes. Breakfast with great variety of fresh products, and few local ones. Clean rooms and common areas

The bed was not comfortable, we had asked for one big bed, but ended up being 2 side by side with common bedding. They were not really comfy, and a bit short if you are on the tall side. The room was very clean, except for the 30 dead mosquitoes on the ceiling. 10 of them I killed myself, there is a big mosquito problem, which made our first day/night in the hotel very difficult. The hotel is a bit old, and even though all areas are clean and well equipped, it shows.

room and bathroom were spacious great view staff very polite and professional

heavy tobacco smell in the room

The sympatic personnel reception, cleaning, breakfast, spa, bars, cooking. The rapidity to answer of our requests. The accessibility to the Beach. The three pools. The sea view from the room. The meals diversities, and congratulations for the special cooking and grill corner. The diverses of relaxing locations. Beautiful place. The personal known their clients, and the most of them spoke French. The shop inside the hotel was very practice.

The Fram tour operator located inside the hôtel.