staffs were very friendly, welcoming with excellent service. Great location, rooms are clean and exceptional harbour view.

wish there were more lifts that can access level 20

Everything is perfect!!! Excellent location, great service, beautiful room with the best sea view!

maybe the gym can have more equipments

1. New and beautiful, elegant design 2. Perfect location 3. Housekeeping was excellent 4. Most staff were exceptionally helpful 5. Room was superb, very comfortable with high quality amenities 6. Management was evidently customer service oriented, set up a birthday surprise for us (we did not notify the property of this occasion, it was a complete surprise)

Breakfast was a limited set menu, if you stay for a longer period of time, it could get boring. A buffet would be much appreciated

The staffs are super friendly and the room services are excellent, it was a nice experience for me and my wife to have for our wedding day. It's good to have the whatsapp conversation prior to the check in time so I was able to make some arrangements before checking in without calling many times.

Actually the overall facility is good, just the air-conditioning is getting hot in the middle of the night on the first day but cold on the second day without any changes. And the room tour might just need a bit more as there are few things we missed.

Sherry and Artisans were attentive on details for my family's comfort during our stay. Excellent location in Tsim Sha Tsui with K11 Musea and Victoria Dockside at doorstep. Home away from home, will definitely return. Thank you!

Excellent location with immaculate service. The lounge staff was friendly, and room's lighting and acoustic condition was carefully designed. Really upscale hotel with easy connection to shopping. It is memorable to have Star ferry connection to HK Central.

A bit pricey room rate in Off season.

where to start everything was top notch. staff were very nice and accommodating. breakfast (set menu) was delicious. rooms were clean and spacious.

only thing is you have to use two different elevators to go to ground floor.

Wonderful clean facilities, fantastic, helpful and cheerful staff. My wife and I swam everyday in the amazing pool. The swimming pool staff were excellent, helpful and friendly. A very special thanks to Stephen and Yo-yo. They were great. Stephen even remembers my name from my last visit in January 2023! My wife and I shall definitely be back soon. Dr Simon Lam

It will be good to have a swimwear 'spinner' for guests to dry the swimming garments. I feel bad to have my swimming trunks dripping on the beautiful hotel floor!

the room are spacious and clean . the staff was very friendly and helpful . the stay was for a special occasion a marriage wedding proposal . they give us a free room upgrade. we love the balcony with a perfect view over the Victoria Harbour

In the heart of Hong Kong's vibrant Tsim Sha Tsui, K11 ARTUS is an exquisite symphony of art, comfort, and impeccable service. From the moment we arrive, we are enveloped in a world of warmth and hospitality. Our room is a masterpiece of contemporary design, adorned with curated furnishings and bathed in natural light. Every detail is meticulously considered, from the plush bedding to the state-of-the-art technology. The staff at K11 ARTUS are the true jewels in its crown. They anticipate our every need with grace and professionalism, catering to our requests with a genuine desire to make our stay truly memorable. Patricia, our 24/7 attentive concierge, and the Amici team go above and beyond to ensure Mai-san and my comfort and enjoyment. They arrange private transports, recommend hidden gems, and even surprise us with thoughtful gestures. K11 ARTUS is a haven of tranquility amidst the bustling city. Its sensitivity to cultural nuances, such as providing Japanese-language TV channels and meticulous to every custom decor detail & placing to itmes, makes it a welcoming retreat for international travelers like Mai-san. K11 ARTUS is "a sanctuary of art and hospitality, where every guest is treated like royalty." We wholeheartedly agree and highly recommend this exceptional urban retreat to discerning travelers seeking an unforgettable experience