nicely decorated room, clean

we booked room with garden, the door to the terrace has no key to lock it , means other guests that have garden access can enter your room as door remains open, had to call Housekeeping to lock the door for me, then whenever u wanna go out u have to call them to open, pretty stupid , there is no phone in room to call reception or housekeeping

Perfect, very high value for money! The room is huge, the TV was one of the biggest I've ever seen, and there were japanese toilets. The bed was very comfortable, and I really enjoyed the smart room feature, even though it is only in mandarin for now: you can have Yueyue do little tasks for you like after waking up, I would immediately ask Yueyue to open the blinds and have sunlight from the big windows wake me up. So luxurious! Also the amenities kit in the bathroom is very convenient in case you forgot anything. I didn't check out the restaurant and gym but I suspect they were as clean and comfortable as the room. I hope I can come back next time I'm in Hong-Kong and will definitely recommend it to all my friends!

The staff at the counter needs to speak up, I could hardly hear them because of the COVID protective screen. Also it would be good to warn people that there is a 1000HKD deposit because this quite a big amount. I really hated learning about it on the spot.

Great location! walking distance to shops, restaurants and bars and the pier. 5 minute walk from MTR station. Clean room. Comfy bed and pillows. Great double shower!

We paid extra to have a terrace access room. When we got there we were allowed a key so we had to ask a staff member to unlock and lock it every time we wanted to go out there. Which felt like a huge invasion of privacy. Also the decking had so many gaps in it was dangerous. The sofa in the room was stained and had burn marks. Also the “smart” part of the room with the Alexa and iPad was in Chinese. We eventually managed to get Netflix on the tv after having to ask for IT tech to do it for us.

The hotel is clean and smells great. Our room is very neat and quite spacious. There are two MTR stations near the hotel. There are a lot of places to eat within the vicinity. There's a self service ice cream maker at the lobby which I find cool. Ms. Ingrid was kind enough to let me try one since the machine can only be paid by Alipay or other online payment. There's a coffee bar at the lobby which opens as 3pm. I tried staying here 10 years ago and but transferred to another hotel instead due to its facilities. I'm glad the hotel have a hugh makeover.

I wish there was free coffee in our room. That would be superb.

Have been checking in this hotel since it was called Guangdong Hotel due to its location. Very convenient to eateries, shopping, convenience stores, supermarkets and MTR as well as bus stations. The refreshed look and many changes make it much more appealing and hip. Front desk staff were helpful although busy most of the time due to check-in/out of guests. The free mini-bar was a welcome plus.

Projector in the room kept on breaking down so had to call for assistance several times but this wasn't a major issue.

We do like size and design of the room and facilities in the room. Stable hot and cold water is also another great point.

We have struggled about deposit 1 day before arriving the hotel. The condition of booking is pay at hotel and Hotel tried to pre authorize huge amount (over our total room charge) from my credit card which it was not gone through. Once we arrived hotel and asked staff why we got preauthorized in such a big amount, staff didn't answer the question.

I like the location, the daily maid service depend from person-to-person. I like the maid who clean the room on 1st night, excellently clean. The location is good, surrounded by lots of restaurants and bars. You can find any nationality of food in this area (eg. indian, japanese, chinese, thai, italitan, etc) The block next to it seem to be shopping districts.

The 2nd night that I stayed the maid didn't provide the drinking waters and did not change the bedding sheets. At night I can heard the opening and closing doors of others' room, like crazily, every 5-10 mins between 10pm-1am. Maybe going for a smoke or something, I guess?

The staff were so helpful and kind and very accessible. The location could not be better. 2 min walk from the metro station which connects to a second metro station so you have two lines accessible within a few mins walk and only two stations away from central. The rooms were clean, comfortable and very roomy. It was honestly a perfect experience.

Nothing

I like the location, it’s a walking distance to everything and very accessible. Their toilets are modern although there’s no bidet but their toilet seat is equipped with front and back water washer.

Carpets and couch in the room were not well maintained. Some stains were visible. Garden view is shared with other guests.

the location is good as i expected the staffs are okay the room is okay for two person toilet is okay many high technology in the room

the maid staff should speak english they should allow people to check in early the location outside the hotel is a bit scary