I really like everything; Staff were very kind, room was huge, nice and clean with terrace and nice view over fields. Wellness area was great.I kindly recommend AYURVEDA massage, but the other one I took was also great( Lomi Lomi Hawaii massage), price is more than affordable! I was also surprised how many different, tasty dishes they had to offer in Restaurant.

The only thing I couldn't really understand ( as I go to SPA Hotels often ) that I was not able to get a new towel ( at the end of the day, my towel was completely wet and I wanted to get new one for the next day) and the Lady in SPA Area told me they change towels every 3 days. Also, in Relax room, by Saunas, it would be much better to hear calm music and to decorate a bit more( windows without curtains, too much light for relax room in SPA... ) Same by main pool, a bit less lights, it would give much better relaxing atmosphere...😊

The best thing I can tell about the hotel is all the employees' friendliness and helpfulness. Whatever we asked, we got help in a kind manner. That is a feeling I love in a hotel. In addition, the hotel is nice, and we had a very spacious suite well equipped. Of course, it has disadvantages, but you can forgive them because of the staff.

Well, the spa is good but small, crowded. The buffet dinner was not bad but not excellent either. Surprisingly the breakfast buffet was much better for me. Unfortunately, the location is far from the best. It is far from everything. But again: the staff makes this hotel.

Spa, Sauna, Breakfast and Dinner, quite rooms (with windows closed), very good warm thermal water. We visited off-season during business days, so there was very little trouble.

There was an erroneous massage booking from the hotel side. They corrected it immediately but still tried to overcharge us at the end. That should not happen in such a premium facility.

This is a 4 star hotel with 5 star service. All the employees were very friendly and welcoming from the beginning. We had the best sauna séance ever and the masseurs were great and professional too. The spa area is just perfect. It is really cool that you have an opportunity to play bowling as well. The service was exceptional in terms of my dairy free diet, I was able to choose from different choices every day and the staff brought me dairy free cakes every day. I can only recommend this place for a stress-free get away.

Points that can be improved: - it would be great if there was a pool table as well in the hotel or a game room - during the check-in procedure, the staff could highlight the animation opportunities and if any of them will be cancelled - the furniture in the sauna area and salt room are not the most comfortable ones - the furniture in the room, especially in the bathroom is quite worn out - the restaurant staff could be nicer in the morning and evening service and smile more often - the breakfast menu could have wider choices (fruit salad, varied pastries, ect)

Nice hotel, maybe not as up to date as it could be, but throughout nicely designed. Good atmosphere thanks to the Asian/ Feng Shui theme.

The outdoor pool was closed, so we’re some relax rooms. It’s a shame if the lighting is bad due to broken lights in the spa area and nobody’s there to fix it. Traveling with a kid you should know that there’s only a pretty small (indoor) area where teens under 16 are allowed, which is kind of sad.

The staff was super nice and always very helpful! The Spa is lovely!

When we had breakfast / dinner some of the food were already gone / not available, the bars closed at 10pm on most days.

Not too crowded , staff was very kind, Saunas are great

Silent Spa closing time at 18h , if you come later to dinner there isnt that much options

It is our 3rd stay in Caramell and we enjoyed the spa / massage related services. Good selection of food for breakfast and the dinner buffet. The room was large and quite, overlooking the green area of the new hotel’s wing.

No anti COVID measures or messages reinforced by the hotel staff, so that you can see very few to none of the hotel guests wearing masks in the indoor common areas like lobby, reception, play room....

Everything in the hotel was new and clean. We had comfortable room with balcony. Parking place was close by. Swimming pools and saunas were nice but it is good to know that you can't wear swimming suit in saunas. Breakfast was plentiful.

Dinner was not as good quality as breakfast. Hotel is very big and it is good to know that room may be quite far from restaurant or spa.

The food was excellent.

The bathroom was a bit under expectation. Although we booked the standard room, the shower was not 4 stars at all. Shower curtain was shorter than it should be so after shower the bathroom floor was really wet and had to clean up every time.