The Oberoi is located in the centre of the city, close to Park Street, and walking distance from the park itself. If the weather is nice, Victoria Memorial is less than a 30-minute walk, some in the park. The staff exceeded expectations, and each was excellent and super helpful. One to notice above others is Antony from the 360 restaurant. Breakfast is a Buffet with a variety of choices for eggs and desserts.

The facility is old; unfortunately, I had a problem with the hot water due to the old sanitation. I asked to move to a different room, but according to one of the staff, the problem was that you need to put the taps in a specific order so I will get the hot water. The premium internet didn't work as expected in the first room, but it worked great once I moved to the 3rd floor.

Exellent, excellent, excellent! location, staff and accommodation! Stay here every year and the whole experience from arriving in the entrance from the bustling Street to stepping into the hotel is truly 1st class. Lovely smiles from all the staff. The breakfast is fantastic with a huge selection to choose from. Plenty of staff in all areas of the hotel. Room was perfect and very well serviced by housekeeping. Great location for Central Kolkata so didn't need taxis. We needed an early check in as we had been travelling 24 hours and our room was made available. Upon leaving at 0400 a takeaway light breakfast was supplied. The hotel spa is a wonderful service and definitely worth using. Looking forward to our return visit!

Leaving.

My wife and toddler son had a phenomenal time at The Grand, which continues to be the premier hotel that we have stayed in globally. We loved the pool, a real oasis within the Park Street area. The breakfast is absolutely fantastic, a great range of cold and hot dishes with a changing daily menu. The staff were incredible and really do place this hotel to the highest of echelons. The room was excellent and spacious with a wonderful shower/bath and nice closet area. They also provided us with a nice cot. We would really like to thank, in particular, Rishab from the Front Office for his kind manner and help and for spoiling our son with gifts and desserts, which he loved. Also Shrusti and Devd and Debayan (F&B Service Family) were amazing and really helped us with the in-house dining as we ate many meals in the restaurant due to the heat and age of our son. Thank you Shrusti too for the kind gifts for our son! We also loved the staff making us special waffles/treats for the baby. The House keeping staff, Shree Rupa and Sagar were fantastic with a high standard of cleaning and again, providing us with excellent toiletries to help bathe our son. Finally, thanks to the swimming pool staff including Mayunk for their attentive nature and spoiling us with ice-creams. We will definitely come back and all the staff, from the Front Desk, security and staff throughout the hotel we must say a massive thank you.

The staff are amazing. They were very attentive to all our needs and even go the beyond. They noticed I had a sore throat and bought me tea. They checked up on me when I had dnd on for a couple of days. They brought my parents' cake and decorated their room for their birthday and anniversary. The location is very central. The rooms are huge and clean. I was very comfortable there. The beds are comfortable, and the pillow menu was a bonus. I'd stay there again.

When booking Ubers, not sure if they were unable to find the entrance because some drove right passed it before realising they have to drive inside. Possibly some better signage.

The staff was phenomenal, the included breakfast was yummy with food I have not tried in my life, the Thai restaurant was delicious. The service was at a level that I have not experienced before, including at some of the “best” hotels in the US. The room had everything we needed for our 4 night stay. Even the laundry service was over the top. Our day guides told us we were in the perfect part of town and we went on several walks in nearby parks. It’s really really quiet once you leave the street. After being in India for several weeks the Oberoi was a vacation within an adventure. The business center worked very well for those needing to do business at any time.

Nothing.

Amazing heritage hotel in the heart of Kolkata. An oasis of calm amongst the hustle and bustle of the vibrant neighbourhood. Excellent location for some amazing sights and local eating places. This hotel is exceptional because of its amazing staff who go above and beyond to ensure your needs are catered for. This extends across all areas of the hotel. We were there for 10 days and we felt so at home by the end of our stay and were truly sad to leave. The hotel food is also excellent with a great variety for evening dinner and the breakfast is simply superb and one of the best we have experienced. Rooms are quiet and very comfortable. We will definitely be returning to this hotel!

Nothing!

Wonderful stay. Great location nearby the metro and some sightseeing spots. I live in India and visited many hotels in other cities but this is the first luxurious hotel surrounded by bussle street, full of shops, just a few steps away yet tranquility assured once inside the hotel. Variety of breakfast selections. So many different kind of drinks, breads, egg menu, fruites, salads, western/indian food etc Loved relaxing by the pool side..

It might take some time to fill up the form to check-in. The room key was really fragile to mobile phone's electric wave, I had to go to the reception twice as the elevator doesn't work due to this key issue. (and no prior explanation shared)

Excellent retro hotel with utmost attention to detail. The room height was exceptionally tall and it was squeaky clean. They offer 4/5 different type of pillow choices to choose from. Rooms had all the amenities we needed plus some more. We went out in the afternoon and came back to a neatly prepped room with a fresh room service without telling anyone anything. Stuffs were eager to help and received all services promptly. The cutlet & soup I ordered by in-room dinning were delicious. Morning breakfast service is super!

We liked everything. Couldn’t connect to wifi though. Not a big issue since we had mobile internet. TV didn’t have public broadcast channels except hotel service catalogue.

The rooms are beautiful, and they give vibes of history of Kolkata. I really love the architecture of the hotel. The pictures and paints in the bar amazing. So much history, Paintings and pictures of the foundation of the hotel and freedom fighters. The food is amazing especially the Thai restaurant in the hotel. It seems it is rated best in India or something for Thai food. It certainly lived to the mark. The poolside is amazing as well and you tell them to arrange dinner for you near the pool side as well.

I liked every moment of the time I spent here. It was truly worth it.

elegant, classy, spotlessly clean and very comfortable

the room for breakfast is perhaps too small for number of residents wanting to eat at peak times so having to go into an overflow room or waiting for a table