First of all, I want to mention Priya S. at the front office. She is just amazing. She is a great asset to the company and truly cares about here guests. And, if (or when) there are issues, she addresses them readily and proactively. Thank you for your wonderful help during our visit. And afterwards as well. Another person who I would mention is Mr Dinesh Varma, the General Manager of the hotel. He looked us out to make sure that our stay was comfortable and got things fixed readily when something was amiss. Thank you. As for the property, again, it is quite an amazing place. Being on Lake Vembanad and next to the Kumarakom Bird Sanctuary, it is a delight to be in the beautiful natural setting. The property was impacted badly during the worst flood in Kerala in nearly a century in August 2018. It was put back together, but really needs to be renovated to get to be the quality property it is and can be. In several dimensions, it needs significant modernization. We were told that an extensive renovation effort will start soon and the property should be truly World Class in the next year or two.

The property needs renovation. The impact from the flood requires the property to be renovated. And modernized as well.

Where to begin? I didn’t know this hotel brand before I stayed there and now I want to go back to India and stay at their other properties. The grounds are absolutely lovely, with lakes & lagoons offering great opportunities to bird watch. The property is within 5 minutes distance from the Bird Sanctuary, which means you can observe many of them from your room, or just walking around! Bee-eaters, kites, kingfishers…we had to walk with our camera everywhere! The room we had was modeled from a traditional Kerala style cottage, split between 2 rooms, it was delightfully appointed, decorated and soundproofed. The outdoor/indoor shower area transformed a simple shower into a luxurious experience. The service was attentive and helped us select the most interesting activities and transfers. The restaurant is amazing (take everything from the Currymeen menu, not the other, if you want to experience the most delightful Kerala food!)

That we had to leave after only 2 nights :-)

The cleanliness of the room, the beautiful surroundings, spacious rooms and amenities, the evening tea n snack near the waterside is great.

The water pressure in the shower. The Food is of not Taj standard, Very mediocre, of not great taste, both Breakfast and Dinner. for breakfast they should offer what they can make best, not hard stone idly, and uncooked meduvada. Wondering why Local breakfast items such as Boiled Banana or Puttu/kadala not offered. Really was dissappointed with the food. Need improvement there. But in General an enjoyable stay, absolutely a stunning picturesque property.

Beautiful and heavenly place with peace and tranquil surroundings. Staff were very friendly and helpful. I had specifically booked the heritage suites, in the original Baker's bungalow, but the reception staff was initially tried to offer me a sub standard private villa, but I protested. Front desk manager immediately resolved the issue and offered me the originally booked heritage suite. It was a great. Facilities were top class. Food was delicious and exceptional. Spa and massage facilities were amazing..i had a foot massage by a masseur name by Imran from North East state of Manipur, who was very good and professional. That massage was one of the best I have had. Highly recommend the spa facilities. Would like to return.

Reception staff initially tried to fob me off with a sub standard villa, which wasn't a great experience. It was felt like they wanted to reserve the heritage suites for white skinned foreigners, a age old tradition of foreign appeasement, by Indians! But it was resolved when I protested. Afterwards, everything was just perfect.

The property itself is super beautiful. Just feels lovely to walk through the property across the various tiny bridges and gardens with many perfect spots to click a lot of pictures. The food was excellent and the chef was very attentive to any of the special needs we had. The property itself has a lot of activities. We enjoyed the pool and the spa services which I would highly recommend. The staff was extremely friendly and courteous, special mention of Vishal, Neetu and Gayathri at the reception who always assisted us with a smile. Would recommend a stay of atleast 2-3 nights and pace the activities over the various days.

I wouldn’t necessarily say we disliked this experience but if I had to mention something, would say the shikara ride on the backwaters was a bit of a letdown. This might also be because we left by 5 pm and it started to pour by the end of the ride but personally I felt the backwaters there weren’t the cleanest. The hotel was prompt in arranging a car to get us back safely.

Really peaceful and tranquil location. Loved the lagoons, spa in the resort. Food was pretty great too and they try to accomodation dietary restrictions. Enjoyed kayaking in the lagoon too & morning boat ride

My only complaint was about the activities for the morning cycle tour. The cycles aren't great and it wasn't a tour but a cycle ride through village and rice fields - didn't get explanations about anything.

The facilities are excellent, perfect pool, exceptional garden, can use bicycles when you want. Restaurant is good and staff is genuinly kind. There are only 26 or so roons/bungalows which makes it more enjoyable. Location is very nice, some restaurants nearby and backwaters are around the corner.

Internet in room 105 was quite poor. Beautful large tv but not connected to internet so of no use to foreigners like us.

We started a day with birds chipping. The breakfast venue was in front of a lake, enjoyed awesome live cooking dishes! In the day, we swam in the pool, explored the huge property riding a bike, kids even had a experience of zip line attraction! When the sun went down, guests gathered at the lake view garden and enjoyed tea with lovely snacks. In the evening, dance show enliven our dinner table. Stuffs considerations and smiles were everywhere while our stay!!

A very pleasant stay. Helpful staff. Roomy cottage with private pool.

The stay was as expected after reading the many reviews. Our cottage needed a little tender loving care but was perfectly acceptable. More comfortable chairs to curl up in and enjoy my reading hour would have been nice. Seating provided was rather uncomfortable.

Excellent, serene and peaceful in the midst of nature. Listening to the music of flute, watching kingfisher catching fish from the lagoon while sipping superb Darjeeling tea from the verandah of our traditional bungalow are few of the best thing we did at this Taj property. Mr. Manoj Pandey, the chef is amazing. He made sure we enjoy specially prepared Kerala cuisine that are less spicy and served specifically prepared desserts for my husband who is diabetic. He is extremely knowledgeable about dietary need of guests who has severe food allergies and Celiac disease. He prepared special Kerala cuisine appam and the entire meal including special desserts using separate utensils and separate area of the kitchen for our daughter who is severely allergic. Our daughter who is staying in different resort is truly grateful to Mr. Pandey. He even prepared and packed special meal for her for our houseboat. I would highly recommend anyone who has food allergies and Celiac disease to stay at this property without worrying about food contamination. Apu who serves food took care of us so well. Each and every staffs were extremely nice and professional. The person who drove us back and forth from our bungalow was extremely nice.