I will first talk about the hotel service. My husband and I were sick, our room was taken care of, a nurse was provided for us, we were taken to the hospital, and admitted to breakfast. All of these services were free. A bowl of fruit was sent with a message to check on us. We are contacted frequently to check on our status. I would like to especially thank the employees Nicholas and Abdel Raouf for their support that night, followed by the cleanliness and beauty of the rooms and the advantage of the location on the top of a mountain.

Nothing

Location, it's very nice and quiet. Very relaxing. But yes, you really need a vehicle to get around coz it's far off the city centre. The hotel staff are very friendly and helpful. If you wake up in the morning and go for a short walk, all staff will make you feel very welcome. My son had the opportunity to drive one their ATVs in the parking lot. Short but he really enjoyed it. The rooms dan bathrooms are very clean and literally "cold", "nice cold" though. We ordered the room with breakfast. A complete buffet with all types of food ie. american, continental and asian breakfast. Their home made ice cream is the best.

Nothing that I can think of.

Spacious rooms. Good food. Courteous and friendly staff.

Thin bedroom walls. We can hear next door guests talking and there was one night when music from the function halls was blaring too loud till late at night. It was too noisy and very uncomfortable for my 80year old parents to sleep. Bath towels are rather old and not fluffy at all. My tv kept turning off on its own every few minutes so I gave up on it.

- The staff were all friendly, polite, and helpful. - The room was spacious, airy, clean. Layout of the room was good. There's a walk-in closet to store luggage & hang dresses & suits. The day bed is nice & cozy. - The bathroom was my favourite: Shower area is spacious, hot water works well, water pressure is great. Amenities were provided and filled up everyday. - Breakfast was delicious. The traditional porridge was really up to the mark.

- Parking was a bit far from the lobby, because the basement parking was closed.

The services and hospitality were Perfectly Amazing. The Guest Relations (Mrs.Ani) call me to make sure that everythings comfortable enough for me. Mr.Wirianto at the Front Desk, make sure that my room is perfect, and the Instant service Team that representes by Mrs.Rince keeping the Birthday Surprise for my s.o. going on smoothly, not only him, Im also surprised for the beauty of the room arrangement and decorations. THANK YOU. You all shown us that your hotel and hospitality are the best above all.

We're not allowed to have late check out on 2pm. 01.30pm was the maximum time.....

As an employee in the hospitality sector, I know whether a hotel is great or not. From the moment I entered through the security gate, I was amazed at the hotel, from the cleanliness of the entrance, the reception of the staff, and the baggage service. Everything was as it should be. When I entered the room it was very clean and the view was not as it should be but everything else was nice. The breakfast was very good and the view from the restaurant is beautiful. Thank you to the staff, led by the General Manager.

Nothing

Room spacious and quiet with a beautiful view but unfortunately the air on is not working properly. The staff fixed it immediately and gave us a complimentary to compensate our unpleasant sleep at night with no proper AC

The swimming pool too small and the seat or cabana arrangement is self service which make people cannot get or book as they like

The location was a little far out from the town but the views from the top of the hill were stunning. The room was very comfortable and clean. The breakfast seemed a little limited for a western palette but very nice continental selection.

It was always a long drive to get from anywhere in Bandung. The breakfast choices were limited for a western palette.

Very attentive staff with world class service quality. Spacious room with a spectacular view. Excellent breakfast selection.

Stayed in the 16th floor. Wifi was poor so was a challenge to do Team/Zoom calls. Pool was average for a 5 star hotel. Could be improved. Location a bit outside town with heavy traffic to the hotel so not ideal if plan to go out and about in the city.

Receptionist Staff was very helpfull, I would like to change my room with twin bed room type but it was only available on smoking floor , for better stay he offering me extra bed with no extra charge on non smoking floor.

some maintenance are needed in bath room since the curtain already broken and shaby