staff are very friendly, i get a free upgrade for the second time.🙏🙏 everything is perfect from the breakfast, location, room, attention to the guest, definitely my first choice of stay. my daughter was sick and they bring us cake + good wishes.. thank you Pulman Bandung once again

nothing

Check-in was a breeze, received free room upgrade with executive lounge facilities, spacious room, great facilities and very close to everywhere because it is in a very central location

Pool was too cold. Breakfast has plenty of options but could be better. Traffic was awful on the weekend but this is not the hotel’s fault. You could easily walk or use public transport.

Breakfast was truly amazing, I fully enjoyed the selection and coffee service. Rooftop bar had nice view and had live band. Room was big, clean and had very comfy bed. Rain head shower was very relaxing and room service was very good in topping up bottled water. Can also see nice touches where hotel try to minimise plastic waste with use of glass bottles and refilled shower supplies (not little plastic bottles)

Not the most pedestrian friendly, but people do not or should not leave on foot. This is mostly a culture shock and not a reflection of the hotel.

Almost Everything.....The location is exceptional and walking distance to many good restaurants.

The receptionist woman is very rude. This is a 5 star hotel but she barely a smile and very harsh when we asked some informations about the hotel. She was just like a woman in menstruations cramps and just betrayed by her boyfriend who works in the hotel. So, she hate the hotel guests so much.....Very unacceptable...

prime location, plenty of food choices during breakfast, and friendly hotel staffs

one out of the two rooms still smelled like smokes although we were told that it has been sanitized right before we went up to our rooms (we originally asked for non-smoking rooms but due to the lack of room vacancies we agreed to the rooms in the smoking floor with the promise of them being sanitized prior to our stay), despite that, we still appreciate the upgrade of one regular room to a suite room

- The interior design is beautiful and the room is spacious. - The staff is very helpful. - You can order food from the online delivery services (Gofood) and have the staff bring it to your room. - We had the corner room at 5th floor and the view is amazing. - The breakfast menu was tasty with various selections.

- The swimming pool and the kids club were under renovation. - Despite the amazing balcony view, the glass window wasn't noise-proof, so a bit noisy during midnight. - The smart TV doesn't have Netflix and a bit complicated to cast with iPhone.

This is our 2nd time staying in Pullman. - We like the location which is so close to jalan riau, and it is just in front of Gasibu and gedung sate. - Various breakfast options (and the arrangement was much better than the early pandemic time) - on the 2nd day, we were moved to junior suite since there was a maintenance at the floor where we stayed It is definitely a very good choice to stay in bandung

The AC sound at the junior suite was quite loud

We loved how grandiose the building and lobby are. The location is perfectly center to everywhere we wanted to go. The staff were friendly and accommodating. We were offered to become Accor Plus member and ended up upgraded into a Suite room and that was a bliss. The room is clean and super comfortable. I also want to add the dinner at Mad Cow restaurant was exceptional. It was a wonderful stay and will definitely return in the future.

The only thing I thought could be improved was the breakfast. It was okay but the flavour and quality of the local dishes could be better.

Modern hotel with excellence service, e.g., fast response when need something, excellence and kind staff, very clean room, and a hotel with strategic location in the central city.

Bathroom is a little bit small, no handle in the door and wall, and the floor is very slippery, not comfortable for older person like me. We suggest the hotel to provide anti slip mat.

Selected to be guest of the day. The staffs were surprisingly gave access to executive lounge and free breakfast for two. The room from 12th floor have amazing city and panoramic view too!

Waiting about 30 minutes for check in