Very friendly staff! Great kids' club and a wide selection of activities such as table tennis, pool etc. Swimming pool was of decent size and clean. In the room, shower water was warm and had good pressure.

Dated fixtures in the common facilities. Games e.g. dart board, pool tables have to be better maintained/repaired. Swimming pool floor had loose debris that needs to be cleared up. Asian food selection was commendable but could be more expanded and be of higher quality (more tasty).

The front desk, housekeeping staff are extremely friendly and helpful. Ambience of the hotel is also peaceful and not very "Commercial". The children play is area is nice to have around to keep the kids busy. Tea tree spa was wonderful with great ambience and the massage was exquisite. A little on the pricier bracket considering Batam, however given the previous points, well worth it. Wife and kid even went for the massage and enjoyed themselves. Transport arrangements are available, we went on a Sunday, to Grand Batam Mall, return service is also provided at set timings, you have to make arrangements with the front desk. Swimming pool is wonderful, with the adults section, a kids section with quite a tall slide, and a small Lazy river if you can call it that. The pebbles on the base of the pool entrance do sting a little, for those with sensitive feet.

The breakfast in the first 2 days was underwhelming. There is not much variety and the service is very slow. There was a Seafood BBQ night, we went in the earlier part of the dinner, however many of the food items were not replenished and left empty. The children play area however, would require more frequent cleaning to be carried out, as there was quite an aroma, especially in the afternoons.

Variety of dining options within the resort. Chinese restaurant was excellent, terrace cafe had good options as well. Swimming pool was cozy. Shuttle service was excellent and Driver Abang Suyono was super understanding and helpful with our large group of kids. Holiday Inn Batam is a very family-friendly place and we enjoyed it a lot.

Location was not the most accessible so going to town was about 30 mins drive from there. We would preferred ceiling fan in the suite that we booked - unfortunately they did not have that. Also, shower head was non-handheld and it would have been better if the had handheld instead.

I miss this place so much and all staff very helpful really, we feel safe n sounds.Have shuttle service to the mall and fetch us from the mall. Nice view resort from the our room.This will be our first choice for family gathering.n swimming pool so clean n not so deep n just nice for children.n they serve bbq near by the pool. The driver Henki was very helpful n really hardworking n kind man. He really went extra mile for us. Surely all the staff here are asset for the management..The manager should give them the best rewards so that they feel happy continue with this kind n generous service..They are so polite n this place is the best.my children love this place so much.No regret guys ..go for it and make it as your favorite place..I'm from Singapore n will go back again..

No microwave.. hope they can provide with extra charges atleast..

The staff were very accommodative and friendly. Also good they had the shuttle service to Grand Batam mall and also pick up and drop off shuttle to the ferry terminal. Breakfast had good variety. Chinese restaurant food was tasty and of good quality overall. Rooms were of very decent size and comfortable for families.

The place is far from the city but shuttle service is available. Rooms are a bit dated and it needs renovation. Sheets and towels are clean but have stains on them. Was disappointed that the teppanyaki was closed on Tuesday evening.

It was a wonderful short trip away. The surrounding was peaceful with beautiful views of the landscape. Beautiful hills in the back drop of our stay. Children had lots of fun in the pool. The food was delicious. We had a bbq dinner buffet. The setting was cosy and romantic.The live station of fried noodles was amazing, tempted to asked his chef for his recipe. Staff were friendly and polite. Room is spacious.

This was a last minute plan. We were from Harbour Bay Ferry Terminal. It was about a 30 to 40 minute drive to the resort. Not a new resort, so everything is not brand new and shiny or smells new . But overall was value for money.

Breakfast - Changes daily which is good Room - spacious but lack some amenities like bathrobes, plates and other cutleries Pool - Big but can provide more pool toys for the kids to enjoy

High price on the food dine in order can be improved, always need to call the restaurant and asked for menu Shower in the bathtub need some special craft to get hot water running

1) All resort staffs were very polite and friendly. Duty manager, receptionists, Terrace Cafe staffs were awesome. 6-stars services :) 2) Convenient shuttle bus services between resort and city centre. 3) Clean room.

1) Default wifi speed was slow. If we needed to use higher wifi speed, we were required to pay a bit extra. 2) Breakfast choice was quite limited.

Very friendly staff. Everyone is smiling. Make you feel at home.

Now the shopping trip offered free by the hotel is to Grand Mall Batam instead of Nagoya hill Mall. The Grand Mall is very upmarket. The shops there are almost the same as those in Orchard Road. So we have to take taxi to Nagoya Hill Mall where we can get discounted items. It was a waste of our time and money to take us to Grand Mall Batam. Might as well shop in Singapore.

Love the service from the staff at the hotel especially Wendy who checked us in and answered all our enquiries with her sincerest smile. I became a member of IHG and got 20% off breakfast and dinner. I got late check out of 2pm too. No creepy feelings and this place is good for kids too.

The only downside is the location as it's far away from shops.