I really enjoyed the restaurant and breakfast offerings. The hotel's breakfast menu was quite varied, the quality of the food was also very good, and the presentation was impressive. The hotel's swimming pool was a great place to relax. I also appreciated the comfortable seating area around the pool. The room itself was spacious and very clean, which made for a comfortable stay. My room had a stunning view, and I really enjoyed looking out at the beautiful cityscape from the window. Additionally, the hotel's parking area was spacious and easily accessible.

Firstly, I didn't find any tea or coffe on the kettle set. Secondly, I attempted to reach out to the hotel staff through the direct messaging feature on the booking.com app, but received no response. Lastly, the hotel security did not provide assistance when it came to crossing the busy street with my vehicle. I hope that the hotel can improve in these areas to make for an even better guest experience in the future.

We loved how clean and comfortable the hotel was. The staff were very friendly, welcoming snd very helpful. The buffet breakfast was superb and delicious. An excellent and beautiful place to stay made greater with the wonderful polite staff.

Nothing, we loved everything about this hotel and its great staff.

I liked everything except the location. Getting a taxi is a headache , especially in the evening, however you may get app cab which we as foreigner, cant download the app. everytime we fail to get taxis on road , we needed to walk up to reception and request them to book us a app taxi which they happily did. otherwise no complains

tie up with blue bird to always have few taxis there.

The memory of Santika from my son 1 yo until he is now 17 yo. We always come back to Santika when we visit Jakarta

The club lounge supposed to be different/special than the restaurant area, was not prepare well. the table clothes is everyday the same with the spots of the foods from previous guess. No napkins at the table. The food was dried at the lounge. The services was good.

ROOM : the room is cleaned and tidied every day, and al the necessities in the room are available; the staff is also very good; likewise, the bathroom is clean and all the necessities in the bathroom are available.

BREAKFAST : the breakfast menu is good; it's just that the waiters and service are not good; for taking food is served by the staff therefore sometimes I feel uncomfortable if I want to add food; plus there are waiters who are unfriendly like when I live here; there was a female waitress in the potato sausage omlet section who wasn't very friendly so I felt embarrassed or uncomfortable if I wanted to ask for more; or maybe that's how the hotel measure is; while my experience at other hotels for breakfast is not served but still follows the health protocols by wearing masks and gloves.

There are many kinds of food menu choices, the place is convenient near the swimming pool. For family type rooms are quite large, unfortunately the availability of bathroom amenities is not complete and the room is untidy.

upgrade the amenities in bathroom also pay attention for room cleanliness.

everything

breakfast is so so .... and too crowdy. There is not enough staff to provide food and to clean the tables

The place, location and staff were great. The breakfast was exceptional. The pool was big and clean. The kids loved it. Everyone in hotel were helpful and friendly ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

Just stayed for 1 night with my 9yrs daughter. Staff was very helpful and responsive, room was clean and neat. Breakfast was great, limited varian but tasty. My daughter loves the Nasi Goreng as well as the pool.

The room was spacious. The breakfast was excellent. They offered us free afternoon tea. They brought free snacks everyday to our room. Staff nice.