The location was great - surrounded by alleys of clothes shops and eateries in the centre of Kuta; only 8 minute's walk to Beachwalk shopping centre which also has a well-stocked supermarket Foodmart, and 13 minute's walk to the Kuta beach. Check-in was super quick. The staff at the front desk were all very friendly and helpful - the smiley young lad (sorry for not asking for your name!) kindly helped us carry our heavy cases to the first floor when we checked in and Fannie was outstanding - she was so knowledgeable about Bali, sharing all tips for our sightseeing, and very kindly offered me her mobile phone when my credit card was blocked and I could only contact my UK bank over the phone. The driver for hire, Nick, was also wonderful - he was reliable and took us around Bali at very reasonable prices; he also spoke sufficient English for daily conversations. I would strongly recommend him if you need to hire a driver. The family room was fairly big, with good WiFi and air conditioning. The big bathroom and 24-h hot water were great, too.

The fuse seems to be unreasonably small - on the last evening of our stay, the power was cut three times, which was due to some other guests using over-powered appliances according to the front desk, but how "over-powered" could it be for travellers? I guess it was by the most some travel kettles etc., so the old hotel really needs to be rewired. The lights didn't feel bright enough in our rooms, probably for the sake of the tiny fuse. The extractor fan in our bathroom wasn't working, leaving the room steamy and humid after our showers. The safe in the room was too small to fit even a 13-in laptop.

Staff very attentive and one of the lady at the reception before we leave are very nice and professional,what a great value for just a simple room bed comfortable ,shower strong water we really love,toilet paper provided in a big roll which not other hotel do that they should learn from this hotel,great location 5-10 mins walk to beachwalk mall, also the ocean ,surrounding by restaurant ,cafes ,Marts,CK as soon u came out of the hotel very recommended !

The hotel needs a pest control schedule as we find lil cockroaches inside bathrooms but they not many once they done general cleaning and pest control all sort out

The location was excellent. Near bars and restaurants and only 10 mins short walk to the beach. Staff were excellent ,friendly and helpful with everything. We did not have a room fridge but there was a shared fridge at reception. Good shower and bedding although the room needs some TLC Good restaurants nearby - Kori - Quality and scenic bar at sensible prices - Left into Poppies ll and 30 mtrs on left. Also local and Western food at very ,very good prices - Warung Pama - Poppies ll , left then 1st right alleyway)

There was noise from some building work on other rooms. Rooms and bathroom decor need updating as it makes it look dirty when it is not ,but after Covid needs time. Beaches in Bali are still littered with rubbish. Plastic. Minimal effort made to tidy them. We were using Bali for travelling outside Thailand (which also has some rubbish issues) but an exotic holiday destination? Not at this time! Dwipa has several signs for other adjacent accommodation (horrendous!) - This is GARDEN CITY down the alleyway! (next to the Seahouse bar)

How clean everything was. Specially since I almost literally ran away from the hotel I've originally booked. The staff was incredible. Changed my sheets everytime I asked. I stayed there for 6 nights. Super quiet. Super central, 5 min walk from the beach. One of the best value-price places I've been here.

Sometimes the wifi doesn't work that well. There was one night it stopped working all together. For me it was not a big issue because I was traveling in leasure, and their TV had a good HBO programming.

I recently stayed at the City Garden Bali Dwipa Hotel and had a fantastic experience. From the moment I arrived, I was impressed with the cleanliness and attention to detail throughout the hotel. The staff were friendly and welcoming, and the check-in process was smooth and efficient. One of the standout features of my stay was the comfortable and clean beds. After a long day of exploring Bali, it was wonderful to come back to a cozy and comfortable bed. The linens were crisp and clean, and I had a great night's sleep each night of my stay. In addition to the comfortable beds, the hotel had a wide range of amenities to enjoy. The pool was beautiful and relaxing, and the on-site restaurant served delicious food with excellent service. I also appreciated the convenient location of the hotel, which was close to many popular attractions and shopping areas. Overall, I would highly recommend the City Garden Bali Dwipa Hotel to anyone looking for a comfortable and relaxing stay in Bali. The staff, amenities, and clean and comfy beds make this hotel a fantastic choice for your next trip to Bali.

The location and price were very good. There was also a nice TV. The front balcony was also spacious and useful.

There were motorbikes driving late in the night, although there's a sign asking to please turn off the machine before entering the complex. Besides that, there were some "interesting" noises during the night, like some small feet taping behind the walls or on the roof. We couldn't figure out what it was, but we were curious to fund what the source of such noises were

Great location, comfortable beds, has everything you need for short stays (hangers, little fridge, shelves, powerpoints etc.) and the staff were really helpful with everything

Only thing was the shower didn't have a walled recess so the water just went all over the bathroom floor. Also the door to the bathroom didn't close, not a big deal, just little things

The staff was really nice and the location is really good. There is a restaurant outside of it with great breakfast options and people that stay in the hotel get 5% off. It was quite clean compared to a lot of other for this price in Bali

the room is very comfortable for me and my daughter.

the hotel is located at the far end of tiny road and car cant reach infrant of the lobby. Upon our arrival, it was down pour rain .it was not a nice experience running from our car to the lobby. No helper or staff bring us any umbrella.

Big rooms in a nice location, close to everything without being right on the party strip. Fridge in the room and drinking water dispensers dotted around for guests to use. Reception team were friendly.

The noise does echo a bit in the central courtyard parking area, but nothing major.