Different choices for breakfast, they really did everything to satisfy different tastes and cater for different needs. Reliable WiFi, was down only once for maybe 30 min during my Four Werks stay und total. Could watch movies with it. Very very very clean: the pool gets tested daily and every few days chlored. Also daily thorough cleaning of the rooms and bathrooms. No mould or smell of urin like in different hotels still possible! Nice: twice a week indonesian breakfast (possible, noone forces to eat it = still american available) and then a real Person plays the Xylophone, also not like in other Hotels where the music is played by a cd. Great for handicapped people like me: They install a handheld (?) to the (only) two stairs so I can reach the room. And there are stairs with a stabile handheld at the pool, so I can access that as well. Generally speaking Masa Inn is for me always like coming home! I return since 2005 at least once per year😃

The staff were excellent and helpful. The breakfast was excellent. Our first rooms were terrible but our new rooms were very good. We like the location

We were allocated a family facility of two rooms at the front upstairs. The rooms were very noisy. We were travelling with a 21 month old and rooms were inappropriate and there was no cot available. The shower and toilet broke and we were given new rooms. While they were still upstairs they were much nicer. Booking.com need to be able to say do not book a family room book two rooms next to each other.

Cold water in a refrigerator and air conditioned room are waiting for you in a big, simple room with simple bathroom but everything is very clean. You also have a safe and huge wardrobe. You have beautiful terrace, hangers for the wet clothes ( very essential in Bali. Wifi is good, some were complaining that they need to retype the password, but thats nothing compering to not having wifi at all like it was in other hotels. The staff is very warm and welcoming, they meet and help with luggage. Hotel has huge, quiet territory, though its just center of crazy noisy kuta, nothing disturbs you here. It has 2 nice pools and views. The breakfast is nice, not a big variety , but they will try their best to leave you satisfied every time.

Things need improve: 1. lights in the room - not enough light. 2. a wall mirror 3. As in other hotels, here also is not mentioned that you will be charged extra 3% for everything you pay by card.

They took really good care of any wishes, be it for breakfast or printing and scanning stuff (which they did for free here!). I am a returning Customer since 2005, they take good care and give me my most favourite rooms. AND they have relings they screw next to the two stairs so one handicapped like me is safe. So great! They make me feel like family… Funny fact -and somehow true: My Texan friends I met here call the MasaInn „Hotel California“ = you can check out but you will never leave 🤣. True in terms of going home or trying a different hotel? One ALWAYS returns 😁😁😁

Super friendly staff, 2 pools, free breakfast. They even went to my room to see if i forgot anything and got me my towel back 😂 Really clean, some stray cats, which for me is honestly a plus.Ofcourse it's not brand new, but excellent value for money, it's quiet in there, yet everything you need is just like a short walk away just amazing location.

A bit ware and tear here and there.Massage service advertised near reception isn't very good, she doesn't seem to have any actual massage skills. It's dirt cheap, but still, wouldn't order again, but it's not really related to the hotel.

The location is very close to Kuta Beach, only 2 minutes walking. First impression the hotel is old, light is the room is only near the bed room and bathroom. Thought will have trouble sleeping, but turn out its quite comfortable. A lot of peoples staying there, the staff are very nice and helpfull. The one missing is there is no hair dryer to borrow.

Perhaps can have a light in the center of the room. And hair dryer to borrow.

Breakfast was ok , location for me was excellent, Staff were fantastic, room and surroundings clean ,pools clean and cool . Room was a great size, shower excellent, my only gripes , no hair dryer or hand towels or tissues in the room. And instead of the little pillows you use on the beds which would hold a lot of germs , maybe you would consider 4 pillows instead of just two.

See above

I loved the banana pancakes! And the fresh juice. And the restaurant location within the grounds. The service everywhere was excellent and I love the traditional vibe of the Masainn.

I am tall, so a higher shower hose holder thingy would be great and I would have like to be able to alter the air-conditioner temperature as I was quite cold at night. The bed could have been much softer, but I am a big softie.

The pool and grounds are beautiful, its a very nice tranquil getaway from the bustle of Kuta. The individual patio attached to each room was a nice feature. The staff were kind and friendly, and the breakfast was great. Thanks to the front desk for helping arrange a taxi back to the airport for us.

Rooms were a bit musty and damp, which probably can’t be helped in a humid environment like Kuta, but the bed was comfortable.

It’s just the best place - beautiful big territory, 2 swimming pools, the room are clean and cozy. And the best service!! All the personnel are great, I felt like home. I also was surprised that a lot of people come here every year, to the same place. But I understand why

Everything was great