ASTON Inn Mataram

We stayed at the hotel 6nights, upon arrival we were upgraded to a room with pool view because we made special request for balcony. In 4th day we received a fresh fruit platter. The rooms are well equiped and very comfortable. The bed is huge (more than 2 meter wide) and they have pillow service so you can choose your perfect pillow. TV in the room has many movie channels (eg HBO, Cinemax) and even HDMI cable to connect your laptop. A water refill machine is installed on each corridor. Breakfast is very diverse and deilicious. Staff is very kind and helpfull. We would like to mention specifically, Novi from pool bar who was very friendly, gave us some good advices on local food and even shared tips for our upcoming trip to Flores. We enjoyed our stay very much at Aston Inn hotel.

Maybe a bit the noise from the street which you could easily hear.

Check in was very professional. The room was lovely and clean with a kingsize Bed. Had all the facilities which was great.

The gym was small and didn’t encourage me to workout. When a hotel say they have a spa and there no showers or sauna facilities only a massage. I think that’s miss leading. But I did have a lovely massage off Michelle, which made up for it.

The bed is very comfortable. The location is great, right in the heart of Mataram. The staff was excellent. I loved that they had several water bottle refilling stations on each floor -- saves so much plastic waste!

The shower could have been cleaner, and the walls are pretty thin, so when your neighbor turns on the TV at 6 a.m., you can hear every word. The elevators are super slow; you'll need a lot of patience.

Fantastic team with exceptional customer service. Every single staff memeber was friendly, welcoming & professional. We felt at home and the staff went above and beyond to make our stay memorable & enjoyable. Fantastic location, parking etc The food/buffet for iftar was delcious also.

The pillows were too thick and the noise from the street/children next door made it difficult to sleep. We ended up requesting a room change which solved both issues.

Everything was perfect. Restaurant had very good food and great breakfast. Great rooms. Prices very low for this type of facility. Staff are very friendly and helpful

There should be bigger paper napkins at the dinner table. Mataram is a rather dull city which I had to visit to extend my visa, which took have a day! With excellent service of LPI visa team

It was convenient to have various stores nearby. The breakfast was substantial and enjoyable in the morning. The coffee was good. The staff was kind.

We stayed for consecutive nights and would have liked new towels if possible. Would have been nice if the showers were a little warmer.

Room was lovely spacious and clean, bed and pillows really comfy, soft clean linen. Breakfast buffet was incredible, lots of variety. Decent bathroom and shower. All staff are friendly and kind and happy to look after whatever you need or ask for. Had a great stay, would definitely return.

Nothing. Everything was great.

The staffs are very very accommodating, very friendly and made me feel home

I had to move room as the previous room was too warm. Then moved to another room, temperature was good but the air con was leaking and made a little pool right under it. It was ok though...

Breakfast is the winner, love it! So many options from Indonesian to western, you will find something you like. Location wise is also great. Staff was very helpful and the check in process was very smooth.

You can smell cigarettes everywhere.

Nice & comfortable Breakfast was good

Property messaged me on day of arrival saying they would cancel my booking if I didn’t reconfirm my booking by 5pm that day. Some people might not notice messages from the property like this when they are travelling….