Hotel room and bath were spacious and extremely clean, airconditioning very silent, bed and pillows were very comfortable. View of the mountain range from the bedroom is stunning. Adequate power outlets. Staff are polite with unobtrusive service. Over all it was an excellent and very pleasant stay, thank you!

Airconditioning takes a while to get going, shower floor can get a little slippery with soap and you can hear your neighbours from upstairs, on the sides, etc. Shower head definitely needs a change. Water pressure is generally good from the tap but the shower head squeezes out water in thin spurts. Breakfast was so so.

Stayed here for a night because we needed to be closer to the airport (around 45min drive) and wish we had a longer stay! The room was incredibly clean, cosy and nice. Both the bedroom and toilet areas were spacious. You get a lovely view from the lift lobby on the way up to your room but also from your own room since the windows are full-length. Staff was very helpful and efficient, they helped us with our laundry in the evening and we received our clean clothes the next morning in time for check-out. The breakfast buffet spread is amazing with a huge range of selections. They even have a souvenir shop by the reception and an online portal you can browse in your room.

Check-in was slow since there was only one person managing the counter, with many guests waiting in the lobby area. Staff noticed this and served drinks to everyone waiting, but it did take some time before we got tended to by the staff for check-in.

Well maintained building, nice view. room & lobby is quite large for a hotel in Mataram. Breakfast is pretty good with large choices of wetern and Indonesian food, the room is very clean. Service is good and fast especially when we asked for additional room key, a plate and cuttleries they will send to your room less than 5 minutes. This is probably the best hotel in the city and good value for money

The wall / room door is paper thin. You can hear next door guest talking, dragging chairs, closing the door. Bring your own toothbrush. They provide in the room a very bad toothbrush you can’t even use it. Suggestion for the hotel: turn on the AC in the room before guest check in. It took us 30 minutes to wait until the room cold as we just turn on the AC when we enter the room.

Beautiful hotel ,get a high room on hotel entrance side facing the mountains ,a amazing view .room was lovely,great TV selection ,great food and reception staff were polite,professional and friendly ,I had a extra night I couldn't stay as my boat ferry moved the schedule forward and the lovely lady at reception gave me a credit night to use within 3 months which was so helpful

Nothing

Basically everything: the view from the room is breathtaking, the hotel staff has always been kind, welcoming and helpful (and speaks a very good English), especially Saeno Kunto - the general manager - who always made sure we were having a good time and enjoying our stay in Lombok, last but not least the breakfast has so many different options to choose from one better than the other

I like how clean the room and the room service that the hotel provided. The view from the 8th floor is Mt. Rinjani and it really is stunning. The laundry service is good too at somewhat reasonable price. Breakfast selection are varied, mostly Indonesian dishes. I extended my stay with the hotel and felt very satisfied by the overall service.

None that I’m aware of. I rented a motorcycle in Lombok and they have outdoor parking area for motorcycle so it does get wet when it rains.

Everything. The room is sparkling clean The breakfast is good, a lot of variety The location is good, especially the room view is wonderfull, directly to the rinjani mountain The bathroom is another plus aspect, very clean and spacious. The staff is very friendly, especially the restaurant staff. A lot of parking space for private car. Will stay in here again if traveling to lombok.

So far so good, nothing negative.

In general the hotel is very clean and the staff are excellent..The view is wonderful.

The breakfast is not 5 star ..Only one type of bread (toast). Fruits are limited to two or three. The breakfast focuses on Indonesian food . But in general it is good.

Our 2 night stay at Astoria with our family was a real delight. The views from the spacious and modern bedroom were very much appreciated and we really felt the hotel was extremely good value.

Lack of healthy bread options for breakfast (seeded / wholemeal...) Black coffee was light

The staff are amazing, the view is amazing, and the room is super comfortable! Again, we really loved the staff this time. They treat everyone very personally.

I booked one night on booking.com and then decided to extend directly - later that day I noticed booking.com had a better deal than what I paid and when I asked reception they said they are unable to match it :( I think it is because I already paid.. but just check for the best deals before booking because there seems to be different prices.