Good deal for the area, plus the bed is nice and the ac is cool. It also have decent room size. There's a bunch of street food vendors about 100m from the hotel, also McDonald's right on the side of the hotel, so it is easy if you need to find food any time of the day. Check in a bit slow though

I'm not a fan of the capsule bathroom/toilet, it is super cramped and the drainage needs a bit of improvement as the toilet parts floor keeps getting wet from the shower but cannot get dry.

we didn't take the breakfast in the hotel. cos there are plenty malls and shopping centers around hotel. staff very kind and friendly, easy to communicate with.. we will for sure recommend other friends and family members to stay at POP Hotel if they need an accommodation in Jakarta / BSD area.

would be great if the shower door (the rubber seal) checked and replaced with the new seal, cos at the present the condition was already cracked due to temperature and age maybe. also the window blind, would be nice if it was also replaced with the new one.

The layout of the room is so nice, they know better how to maximize the space

The breakfast time was so bad. There was an empty bowl of dish when I came, but the staff didn't do something.

Room size good for couple Water preasure & Hot water Good

Tumbler charge to expensive

The staf was very friendly and helpful, room was clean, strategic place

None

The room

Slow response from the staff when I asked about my missing things

Location was near the shopping center such as ITC BSD and Aeon Mall. This is great!

Location strategies

Small bathroom

i used to stay here for work travel. the room is good, hot water works properly. towel is clean, room is clean (but you have to ask the staff to clean your room before leaving, otherwise they don't).

customer service chat (through Whatsapp) is terrible. They didn't respond my chat for hours (sometimes days), sometimes they switched office who handle the chat. Lack of coordination. No CS number in room, I didn't know how to reach the staff other than go down to the lobby and go to front desk. I tried to call the property, the CS officer told me to follow up through chat. Still very slow response. Lack of coordination: i sent my proof of payment as stated in the payment terms, but i have to wait days for payment confirmation. On the check in day, they asked if I already made the payment. I said yes check your chat. I showed it to the staff too. On the check out day, they called again saying I had not settle the payment, so I had to show them the proof of payment again. This would not happen if the staff has good coordination. Seriously I hope you fix this customer service communication problem.

I like the bed and the shower capsule

Ants crawling on the wall near the bed, so we have to clean them most of the 3 days staying there. Also additional towel and pillows got charged.