Overall the visit was almost perfect. I am picky here because of the high price you pay. Alot has been said in the previous reviews already. Especially the staff is extremely friendly.

Again, picky but because of 5 stars and high prices... - private pool in the villa not cooled - it's just like a bath tub. - prices for the massage a bit too high. The massage is good but in comparison just too expensive. - the breakfast was good (especially the smoothies) just some little details were a bit odd. For example using simple toast for avo bread instead of real bread, or advertising a dish with olives and then it is one single small olive on the side. ... this is why it is not 10 but 9 because of the prices you pay.

Uma Kallai is relatively new (opened mid-2022) but I suspect will soon be on the radar of discerning travellers to the Ubud area of Bali. It overlooks the stunning Ayung river valley at Sayan and reminded me of the beautiful Como Shambala Estate further north at Payangan (where my wife and I were married years ago) - and sure enough, it transpired that the owners had been inspired by that Como Shambala. In short, everything about Uma Kallai speaks 'class': the small but very private villas, the breakfast restaurant overlooking the valley, the super-friendly staff (several of whom, apparently, came from Como Shambala). Uma Kallai is on the expensive end, but if you're looking for somewhere special that isn't huge like the Four Seasons nearby, this might be the haven for you. And I forget the name of the massage lady (Nina?) but she is one of the best.

Honestly, my only complaint about Uma Kallai is that some of the staff seem to have caught the Western marketing disease where they need constant reassurance that you're satisfied with the facilities and enjoying yourself. If you're paying the sort of tariff that this place commands, you can do without this sort of gentle badgering. To be fair, I suspect the staff were acting as instructed, but that didn't prevent the irritation.

I have been travelling a lot with my wife in the past and this Villa was one of the best accommodations we have experienced so far! The staff impressed us with an excellent service and not a single wish was unfulfilled. Thank you again for the kindness and extra effort you made during our stay. The second fascinating point to mention was the incredible view on the Balinese rice field directly from our terrace. A pool and our own relax area just in front of the apartment with the sunset view was the highlight. The accommodation also offers delicious breakfast, amazing Spa treatments and is generally very well located in Ubud.

There was nothing, that bothered us.

Highest level of hospitality. Gusti and Puspita raised the bar. They were extremely responsive, available 24*7 for all yours needs. The staff is very warm and welcoming and they attend to each of your needs proactively and with a smile. My Wife’s birthday was 3 days after we check out. They still decorated the room and the chef got us a cake and the whole staff came to wish her birthday. He Property is also extremely well maintained. Rice terrace views are great. The private heated pool and steam bath was a bonus. Luxury redefined. Would highly recommend this.

Food was good but could have been better :).

Everything is perfect!!!! *Service: The moment when we arrive the resort, Uma Kalai team, especially EKA and Gusti, welcomed us friendly and showed us the tiny tour around this isolated heaven. We were shocked by their 24-hours no stop service spirit and always got decent suggestions for our local trip and exploring adventure. They always acted before you mentioned your requirements. Such a warm and professional team. *Location: this resort looks like quite hidden from the Main Street, but you’ll find it far away from crowded tourists and located above a cliff, which is face to the rain forest, paddy fields and magnificent mountain scenery. Also there is a main river running through the bottom of our cliff. You cannot imagine the amazing feelings when you come here to enjoy your breakfast and listen to the river at the same time *Villas: there are only 6 villas of Uma Kalai. It’s so easy to miss your chance if you won’t book the room early in advance;) Our villa is installed with Sauna room and heated plunge pool surrounded by numerous trees, grass and flowers. To maximum enjoy all these facilities, we even tried the early swimming around 3am. Bathing ourselves inside the deep nature was one of my best experience. *Food: the choices on menu is little bit limited, but far enough for us to begin the local food tour. The breakfast including fruits, fresh juice, toast and hot dishes are all well served and light seasoning. We do like their special drink and very classic Bali dessert and almost eat it everyday! If you wanna explore more local food, food delivery will be a good choice. Uma Kalai team would even display your food and serve you in your villa or public area. Generally, thanks for this amazing resort and its team, I will strongly recommend Uma Kalai to any traveler who wanna get rid of tiredness and enjoy the pleasant time in Bali. You’ll never regret to choose here!

Nothing need to be improved, just keep going on

First of all the facilities are really great. Our room has lots of space. Bath, garden, pool, bed every aspects of the room are high quality. Restaurant area also has the best view. Every morning we adore the review. Coolers, smoothies, pancakes, eggs are delicious. When we arrived late to our room we had chance to order some snacks to our room. Potato fries, chicken roll also other favorites. The gym was increadible. I’m the only one who use gym and it was like special to me. Last but not least, the staff was amazing. Before our arrival they added us to whatsapp group for let them know if we have any need. When we arrived to hotel warm welcome and lemon grass tea make us to feel we were at home. Every morning at breakfast time they asked if we have any other needs. They were always smiling. They share places that must to visit on whatsapp. When we decided to go temple they gave us local clothes and also towel for waterfall. When we wanted to see nearby places, they quickly arrange ride. In a word they made our holiday unforgettable by each moment.

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I’ve been honeymooning through Bali over the last few weeks and was already impressed with the Balinese friendliness and affability but the Uma Kalai team took it to another level. Dicky, Gusti and Eka were incredible throughout our stay, going above and beyond to make us feel at home, paying attention to every minor breadcrumb we gave and transforming it into a warming detail that supercharged our experience and being the flag bearers of an amazing team. Just as an example, upon arriving after dinner, we mentioned that we would go to the Mount Batur sunrise hike later that day and would be leaving the room at 2AM. Within 2 minutes, the Uma Kalai team was delivering takeaway coffee cups to our room, so that we could take one of the complimentary coffee/tea on the go, and prepared a small fruit kit for us to take in our hiking. The room was amazing - the living room is perfect for in-room dining, the pool area is a must for relaxing and the steam room + outside tub combination feels like having a mini-spa available 24/7 - and the service was insanely swift - the team would clean and organize without us noticing. As for the hotel facilities in general, it is a safe haven from all the Ubud Central frenzy located just 10-15 minutes scooter ride away from Ubud Palace and Market. The restaurant, pool and lounge area overlook the rice fields and provided the perfect spot to relax and recover. We also made the most of the spa, enjoying their signature Uma Kalai massage which was top notch. Overall, we were in awe with everything at Uma Kalai as it was one of the best hotel experiences we’ve ever had.

THE BEST OF THE VERY BEST! From the breathtaking view to the incredibly attentive staff, Uma Kalai is the best property I’ve stayed, period. This is coming from a former 5-star hotel concierge and a 40-country world traveler. If you like large property where you get lost, this isn’t for you. However, if want a place with a breathtakingly beautiful view coupled with a staff that is always looking out for your every need—even needs that you don’t know you have, there isn’t a better property. Every aspect of this property is curated to make you feel special. With only six rooms and about 20 staff onsite, you will receive an unparalleled level of service that makes you feel, on the one hand, like you are a part of their family but, on the other hand, you are royalty pampered by impeccable tailored service. When I left this Uma Kalai for another large 5-star hotel after, I wanted to go back. This place is so amazing that I plan on going back for a whole month each year. The value here is unparalleled!

Nothing

Immediately upon arrival, we were greeted by Eka with a warm smile, cold towels, and a complimentary cooler. Check-in was completely stress-free, and the staff were so efficient and accommodating that we were able to check in two hours early. We were then introduced to Dicky, who was incredibly knowledgeable and gave us a thorough tour of the entire property, making sure we were well-acquainted with all the facilities. He was professional and seamlessly communicated our dietary preferences to the rest of the team, ensuring that everything was handled without any confusion. The hotel itself is absolutely gorgeous, with sweeping views of the rice fields from the main living area and pool. It truly felt like paradise. The chef’s food was impeccable, and the portion sizes were perfect—each meal a delight. We visited at the end of the tourist season, so we had the entire place to ourselves for five days. Despite the quieter atmosphere, the staff remained attentive and made sure every need was met, providing exceptional service throughout our stay. Gusti provided outstanding service, always going above and beyond to make us feel welcome and cared for. He ensured our every need was met with warmth and professionalism, while also engaging us in meaningful conversations that gave us a deeper understanding of Balinese culture. His insights into local customs, traditions, and daily life were fascinating, and we truly appreciated how he took the time to share his knowledge, enriching our experience. Ade also provided exceptional service, always attentive and ready to assist with anything we needed. He was incredibly knowledgeable about the animals around the property, offering interesting facts that made our stay even more enjoyable. We also went on a half-day tour with Rana, who was a fantastic driver, very funny, and even taught us some of the local language to use during our trip.

We absolutely adored our stay at Uma Kalai. Its such a beautiful place to stay and the staff made you feel so special, especially Eka the concierge and Gusti and Dickie and Adi the butlers. We were so sad to leave. We especially loved our room with our heated pool and steam shower. They cleaned and prepared our room twice a day and we had delicious breakfast included. Highly recommend and will look forward to booking there again. The location is away from the hustle bustle of Ubud centre, which we liked. And the view of the rice fields was so special its hard to describe. Yoga in the morning overlooking that view was a truly magical experience as was our whole stay at the sweetest Uma Kalai.