I liked everything in that hotel Room was spaciuos, toilet was clean only if they could have bidet installed separately or flush line.. Breakfast was amazing and the staff were helpful n friendly reception,, the view is spectacular from restaurant,, the landscape,, mama mia is so nice,, well maintained.. The pools are well designed though didn't have time to take a dip due to busy tour schedule,, but definitely on my next stay I will make sure to use all the facilities. The lobby is quite and peaceful.. The welcoming of the concierge and reception is wonderful,, well trained and respectful staff. I can go on for ever appraising this hotel O lalaa.. I enjoyed the stay there,, thumb up Cheers

Toilet bidet,, or flush line will make it 101% perfection

The breakfast had a decent variety of cuisines but the main draw was the stunning views from the restaurant - just breathtaking! The staff were generally warm, embodying Indonesian hospitality. It's the best hotel I've stayed in the area. Perfect staycation hotel - there's really no need to leave it! Our room was spacious and afforded us a fantastic view. Wish we stayed on for a few more days.

The traffic around the area can get really awful but that's generally the case in Puncak due to the limited roads available. There was one front desk staff who wasn't very helpful when I asked about when the hotel first opened but all the other hotel staff were very courteous. There is a unisex toilet to serve diners of the restaurant on the 6th floor - not a good idea. There should be separate toilets for ladies and gents.

everything

there's no sound proof I could hear the room next to me

The location is very good in the main road, facilities are good, the place are clean, staff are friendly and so helpful . The duty manager was really amazing, he helped us to change the room and gave us welcome fruits and snacks in our room

I was a bit disappointed with the housekeeping staff, i stayed for 2 nights in family executive suite room or something like that, i paid for 3-4milion++ per night but the HK staff didnt clean my room properly, so i had to call the receptionist to get my room done twice. Also maybe the staff can take care of their hygiene, especially body odor

The insulation in the hotel is weak. You always hear sounds that wake you up from sleep. Also, the bathroom needs a safety review due to the different heights of the tiles. In addition to that, the smart communication system sometimes becomes stupid ☹️ but to be honest, the staff’s behavior was nice.

The staff was very friendly and attentive. The food was delicious, and the overall cleanliness of the hotel was excellent.

The rooms lacked soundproofing, which made noise from the main street and hallways quite noticeable. Additionally, smoking was allowed during breakfast, which was uncomfortable.

Food and Restaurant are amazing. The gardens are well-groomed.

Staff needs more training for hospitality. We asked for an extra bed and we already agreed on an extra charge but it was not processed which confused the housekeeping. There were renovations at the hotel which was noisy in the hotel all day long and extended to midnight.

Reception, Hospitality, Food, Cleanliness and special thanks goes to Ranti for here special customer care

The corridors are without furniture hence it is so noisy when someone talk or pull trolly in it.

Still new, so no complaints about the building and interior. Room is quite spacious. Garden is well maintained

Some foods were a bit too salty. However there are lots of food variations. Not much facilities for kids, except swimming pool and indoor playground

location cleanses hospitality