There was an issue with our room (dirty curtains and mold in the bathroom) and we were immediately upgraded to a suite. The front desk staff and particularly Andrea the doorman were excellent at every interaction. And my massage was outstanding, though I think it was a bit shorter than an hour (unless it was only supposed to be 50 minutes, but if it was an hour, it was slightly short.) But it was AMAZING.

The staff at the pool was terrible. One person was so rude to us twice that we decided to never eat there. We would have had dinner there every night if not for her. I wanted to be served a fruit salad at the pool. She demanded that I sit at a table. I said I preferred the pool, she scowled and stormed off without a word, clearly annoyed. Another time was visibly annoyed I ordered coffee instead of a drink. Rolled her eyes and said, "Oh coffee... " Another eye roll. I don't drink alcohol, and having a server annoyed by this is terrible. Same person, different days. Terrible for any hotel but a hotel at this level, is totally unacceptable. Also very difficult to get anyone's attention up there, although one guy wasn't bad. That said, the view and pool are amazing.

The staff were friendly and professional and went out of their way to accommodate my needs. Alessia at the reception was exceptionally helpful, she helped us with train tickets, room changes and generally really nice to talk to she really made our week a very enjoyable stay. The fifth floor bar was a great place to end our nights with great staff especially Valerio. Our room with sea views and balcony gave wonderful views of the setting sun over the sea. Breakfast had a varied choice to suit all and again staff professional and friendly. We will definitely be returning.

The location of the hotel and the view of the room was exceptional. Also the restaurant was great. The staff of the restaurant (Fabiana, Elia, and Valerio) did everything to make our stay very relaxing and wonderful. The views from the terrace of the restaurant are wonderful. The staff of the hotel were also nice and professional. All in all, a very good experience. The Bagni club in front gives easy access to the sea (I would not call it a beach, but it was nice).

The fact that I had to walk around in the hotel with my credit card, since one could not charge to the room for the restaurant, bar (part of the restaurant), or even the perfume I bought at the front desk. Not be able to charge to the room seems to be odd for a luxury hotel.

Pool, looks poor at first, but then, is actually good Room, not the best decorations, but big comfy bed, great space, nice bathroom Breakfast, nice terrace, bad "coffee" service, you must wait for the right person to order your hot beverages, intricate food service, you have to be served for buffet style food, covid rules? perhaps... Food and service at the 5th floor, by the pool, ottimo! With a splendid sea view. In general the majestic and decadent aspect of the hotel is part of the positive and unique experience that I have experienced, on the second floor there is a large fabulous mezzanine, the perfect setting for taking unique photos!

Pool, looks poor at first, but then, is actually good Room, not the best decorations, but big comfy bed, great space, nice bathroom Breakfast, nice terrace, bad "coffee" service, you must wait for the right person to order your hot beverages, intricate food service, you have to be served for buffet style food, covid rules? perhaps...

Hotel location is great, rooftop bar with a seaview. Staff is very professional, gave us a 1980's kind of luxury experience.

Although it seemed like a great deal for one night in Livorno, the additional charges at the arrival (parking, city tax, region tax, etc) didn't make it to much of a deal anymore. The interior looks fancy (marbles, statues, granite) but you can see that over time things didn't get very well maintained. Room was cozy and quiet. Rust was visible inside the bathroom faucets, and front desk staff don't like to be asked too many questions. Kind of a get in and out type of experience.

Nestled in the heart of Livorno, Italy, the Grand Palazzo stands as a beacon of sophistication and luxury. This hotel seamlessly blends classic architecture with modern conveniences, providing an ambience that is both elegant and welcoming. From the moment guests step through its doors, they are enveloped in an atmosphere of exclusivity and grandeur. One of the crowning jewels of the Grand Palazzo is its spa, a sanctuary of relaxation and rejuvenation that promises a fantastic escape from the everyday. The spa’s offerings are meticulously designed to cater to both the body and the soul, ensuring that each guest emerges feeling revitalized and pampered.

Everything was perfect !!!!

The hotel is situated almost in front of the sea - just across the road and a little open space of a quiet part of Piazza Mascagli. I enjoyed the walks in front of the sea in the morning and evening. My room was facing the other buildings but with enough open space in between. It was not a sea view, but quiet. Room was comfortable and large. It was great to have a bathtub as well as a separate shower.

I like a cold room to sleep in with thick, warm covers. This requires quite an effort in modern hotels where the rooms tends to be very warm with a skimpy cover on the bed. I found a solution in the end so did not require to ask the front desk to have extra coverings, but it makes the room looking a bit messy.

This hotel is beautiful. The location is great and provides beautiful views from the bar and restaurant. I don’t think we could’ve had a better experience here. Every member of staff was so polite, kind and really took the time to know the guests. A special mention need to go to Valerio, Fabiana, Salvatore, Heidy, Viktoria & Elia. Their service was absolutely exceptional and they made this a very special trip for myself and my husband.

Absolutely nothing the property and staff were all amazing!

It has the feel of a large old fashioned hotel. The staff was nice , the location was right across the beach.

I was very disappointed that the indoor spa was closed for our entire stay and I was not informed that they are closed all day Monday and Tuesday until 15- so I was unable to use the spa (which is why I booked the hotel). However, to compensate, we were offered an upgrade to a suite. Make sure you check that the spa will be available.

Beautiful hotel & most of the staff is very friendly!Especially the man out front, unfortunately I didn’t catch his name. Nice breakfast buffet, lots of choices! Beautiful view from the room. Very quiet.

Little details like : - Having to go to the reception to get towels for the pool. Why not leave some directly up there? - No one was in charge of the pool area (wet floors, dirty towels everywhere, no soap in the restroom) - Had to call reception twice about my suitcases after check in and waited 30 minutes in my room - Lamps not working in bedroom