The staff is amazing; very friendly, always available and great service. The hotel itself is a fascinating building, with a lot of history and art. The swimming pool is very clean and there is a pool service too (lunch is great!). Big plus is that the hotel is wheelchair accessible and that the staff is very helpful in thinking along in that respect as well. The rooms are large, very clean and fully equipped.

Location was incredible - next to plenty of lovely restaurants all within 2-5min walk as well as coffee and ice cream places. We also drive to rome for the day as well as a local wine tasting tour, for which the hotel helped us organise child care, which was very convenient. The swimming pool area is spectacular and impeccably maintained. The hotel is very luxurious but we were made to feel welcome even with young children. We booked the junior suite which had joining rooms and it was very large and spacious.

The gym was not open. They also charged us €20 per night to use a cot for our toddler which seemed utterly ridiculous! This was quite a disappointing way to end an otherwise lovely trip.

We loved our stay at the Grand hotel. The hotel was fantastic, we had a beautiful room, elegant design, optimized space, located in one of the tower of the palazzo with a balcony overlooking the countryside (free upgrade was much appreciated) The hotel was calm and relaxing, the pool area and garden are perfect to chill. The hotel is located inside the wall of the old town and it’s a easy stroll down to the public parking and very nice restaurants. oh ! and the staff was brilliant, so friendly and yet so polite! we really had a great time and we are looking forward to come back :)

Pool area is very elegant. Peaceful place to relax. Nice rooms.

Breakfast was ok but there was nothing special. The dairy products should be provided in cold containers. The restaurant opened fairly late at night in case one is travelling with children. Service at the pool should include to the price and not be charged every time separately. More options for lunch would be appreciated.

Good breakfast. Lovely decor. Large garden.

The a/c stopped working after a while, when it was past midnight. I would have liked someone from reception to pop in just to check I was pressing the right buttons, but they insisted that a techie be brought in - should have taken around ten minutes to arrive. After half an hour I asked that we cancel the technician since I was tired, wished to get to bed since I couldn't wait up any longer, and wouldn't like to be disturbed. Yet at 0145h they still knocked and knocked and called on the phone.

A gem hotel in the little town San Gemini. Excellent place to relax by the pool, enjoy meal and relax in your comfortable room with the splendid view. A very well maintained hotel. Very much recommended!

As a suggestion to have a bar/restaurant open with the refreshments served by the pool area.

Great stay !

Swimmingpool, garden, the food at dinner, the wine, the room, the hotel. Everything is just great! Service is really good. The town itself is also picture perfect.

Everything was great. If I had to say one thing that could be improved it would be the breakfast. It is ok, but compared to dinner there could be some improvement.

Very nice location and hotel with friendly staff. The pool is definitely an add on and the fact that the hotel is dog friendly great for our furry friend. We very much enjoyed staying here.

We liked it all.

Good location in a lovely town Breakfast was nice and plentiful Helpful staff and good decor in rooms

AC in the room was not able to keep up with the hot weather outside No parking for the hotel but there was public parking nearby Restaurant prices a little expensive