We had a wonderful stay at the hotel for 5 nights. The location of the hotel was second to none, a few steps from piazza del Duomo. The room was very comfortable and well appointed. The cleaning staff did fabulous job and were very accomodating. The breakfast was superb. I had a rental car and used their valet service to park and retrieve the car. Every single staff member was curteous and pleasant. Had dinner at the restaurant one evening and had a fantastic meal. The chef is exceptional.

That I had to leave.

The location is excellent. You are in the heart of Ortigia and you can walk to all main attractions and restaurants. The breakfast setting is wonderful. The staff was extremely attentive and helpful. We booked the deluxe suite and the bed was very big.

Nothing. You should simply be aware that, if you arrive by car, you will have to go through a popular pedestrian street. However, if you book the valet service with the hotel, you won’t have to worry about it for the rest of your stay.

Luxurious breakfasts. Room quiet despite being on main square. Loved the location in the heart of Ortigia, and easy walk to everything.

Carpets in hallways were really dirty. A small thing like that should be taken care of as it detracts from the otherwise beautiful setting. It was nearly impossible to reach the hotel by car. The hotel should suggest a place for visitors with cars to park, and pick them up from the car park.

The service: staff at reception give us important info, they were kind and quickly took care of our car parking (we were super tired after a full day of visiting ancient greek temples in Agrigento). Breakfast was perfect, with great options of fruits, bakery and buono canoli. Ah, location is perfect (piazzas, sea, wine bars- try Solaria just few steps).

Nothing!

The location was the best. The staff was excellent. The rooms were large and comfortable, breakfast was lovely.

The furniture in the room could have been a bit more elegant and updated.

Beautiful new renovations made it feel very stylish and special. The staff are extremely friendly, attentive, and helpful with all requests and even provided us with a check in tour which was lovely. Location is perfectly central for the best experiences here. Super comfortable beds and beautiful little terrace views of the street. Water pressure and hair dryer was fantastic with and gorgeous bathroom and towel turn over service daily. Free coffee included in the room which was an appreciated additional touch each morning as we woke up.

The breakfast is overpriced. We chose to opt out of the breakfast option which turned out great as you are so centrally located we got to explore more of the town. We spent around 15-20€ each morning for two of us for great breakfasts and the hotel costs 25€ per person each day.

Location was great for sights, restaurants and ease of walking around ortiga. Staff helpful. Outside terrace and reception modern and comfortable. Breakfast was good. There is a calmness about the hotel that made it very comfortable. They work with a taxi driver who is excellent and helpful.

There were two small lights on the wall (one was the air-conditioning monitor) that were lit up and in my line of sight that affected my sleep. No doubt when this room is refurbished (we had a standard room on third floor) it will be addressed but otherwise room was clean, constable, spacious and had wonderful balcony with view along to the Duomo. I would stay here again

High quality hotel - modern and comfortable- superb bed and excellent bedding. Me and my wife felt really good. The robes and towels were excellent as was the bathroom and toiletries and really 5 star experience. Staff were always on hand and helpful. Check in experience was brilliant.

You couldn’t say anything was bad but the cost of the breakfast at 25euro per person is wickedly expensive and the carpets in the halls between the bedrooms are marked and stained - why have cream thick pile light coloured carpet in a hallway that sees major foot traffic ?

The location of Palazzo Artemide was fabulous. Very central. In the evening many nice bars and restaurants turning right down Via Roma. If driving use the parking service and follow directions exactly. Driving down the basically pedestrian end of Via Roma was a bit hairy. The room was very nice. Super comfortable big bed and the most wonderful shower. Very good buffet breakfast.

Only slight issue was only one desk chair to sit on (and the bed of course). Not a problem for us.

Convenient location right in the middle of the old town close to restaurants and major sites. Authentic building that overlooked a lovely town square. Valet parking and the car was retrieved for you whenever required. Great leisurely breakfast every morning. We had dinner at the restaurant one night and the food was amazing,

We did a few circles of the block before we realised that the busy, narrow pedestrian street was where the hotel sat, and although our GPS was telling us we couldn’t drive down it we actually could. The hotel did text us a PDF on how to find the hotel by car but I suggest a quick video would be more helpful. There are designated car parks in front of the hotel so no issues with parking and leaving the car with the valet.