The Breakfastbuffet was awesome,lots of foods to choose from,like the mini caramel muffin most.The staff were kind& friendly.There are 7 diff.onsen types to choose from & have different free drinks after you take your onsen. We have our room upgraded & was very thankful to the hotel management when I requested an additional bed in our room (for an unexpected stay of my son that day )and they did granted my request ,The other day I paid for an additional stay. I was out of my cellphone battery & the front staff lent me a battery charger& was really grateful for her action.

Waited too long for our breakfast on the 2 nd flr.but it was worth waiting for the foods were nice & understand that on that day of Saturday ,there were many guests ,while waiting on my turn ,me& my husband went outside to take a short walk& watch the beautiful “SAKURA”.

I recently stayed at the Grand Mercure and had a fantastic experience. The room was spacious and comfortable, and the variety of food offered at the restaurant was impressive, with both Asian and Western options available. The donuts were a particular highlight! The restaurant also features a separate room to accommodate larger crowds, which is a thoughtful touch. Additionally, the onsen was excellent for relaxation, and the lounge area was a great place to unwind.

We enjoyed our stay here.However, on the busy day of our stay, the elevator was often crowded, causing us to use the stairs due to long wait times. This issue was likely due to the high occupancy and not a regular problem.

We really like the breakfast buffet, dinner buffet and unlimited drinks and snacks at the lounge, afternoon and evening. onsen also is fantastic, the staff is very kind.shuttle bus also is a great help.I will bring my family and friends in my future trips.

- Great Hotel, one of the biggest and the most luxurious in japan - Spa and onsen are big, confortable and the clean - Rooms are spacious and clean - Staff is helpfull

- Timing of the pool - pool is small for a 5 start hotel near a beach

Nice hotel , clean and well maintained Staff were courteous and helpful

Location a bit off the public transport mode

The bathroom and toilet are superb!

No balcony, and the beds are two single beds.

Location is excellent at beautiful Lake Hamana. I will definitely come here again.

Nil

Big spacious rooms, comfortable bed and tatami

Onsen was good! Also loved the lounge time drinks

Breakfast was too crowded on the last day we could not even get a table even if it was included so we had to forfeit it

The breakfast and dinner buffets were excellent - very wide selection of multi-cultural foods. All you can eat and drink (including alcohol). Catering to families - lots of kid-oriented sweets (cotton candy, soft serve ice cream…)

Facilities are old - need upgrading. Out of the way - although shuttle services are provided they are limited and all nearby sights are not within easy walking distance. During Golden Week it was extremely crowded - check in line was 30 mins, for some meals we were seated in the “overflow” dining area which was a conference hall with many tables, no windows.