Excellent service from all the staff on duty daily. We having trouble understanding how the air-con controller and washing machine controller work. The hotel staff on duty personally guided us on how to use the air-con controller and washing machine. The washing machine in Japan currently updated with security feature compared to our last visit to Japan before the pandemic. Clean and sizeable room. Onsen is located at the top of the hotel, level 10, with high level view of Kashihara Nara. Front desk is located at level 9 which is a bit unconventional. The hotel room card also different for different gender, as the card is also used to access to the onsen. Centrally located in a quite Kashihara town center, with lots of F&B options at Yamato-Yagi Kintetsu local train station and nearby Kintetsu shopping mall. A little pricy thou as Kashihara is not exactly a tourist destination.

N.A

Smart and simple hotel located close to Yamato-yagi station, and the historical areas of Imai-cho and Yago-cho. The room was tidy and clean and the beds were comfortable. Quick and easy check-in and check-out. We didn't eat at the restaurant or use the onsen facility.

The bathroom sink had a wobbly faucet and the sofa had a noticeable stain. Not issues that necessarily affected our stay but it would be good for the hotel to ensure their maintenance and cleaning teams keep on top of these things.

The Spa was a once in a lifetime experience. Breakfast was excellent. Staff at restaurant were very friendly and a good smile to wake up to

The automatic music, when entering the room was somewhat annoying. It is supposed to enhance a relaxing mood. It did not.

The property is very close to transport which was good for us. The breakfast was brilliant with a wide choice of cuisines. The staff were very friendly and helpful

Just a minor one: no real space for storing clothes

The 10th floor onsen. Normally the soaps are super cheap.but these ones had an amazing aroma. Even the snack food at the hotel reception was pretty good. Better than the local convenience stores!

One stain on the sofa in the hotel room although the room itself was very clean.

The location, checkin and checkout, other service (the hotel borrowed umbrella and charger) , cleanliness, comfort in rooms, the breakfast (absolutely must have!), the views from rooms and restaurant were just perfect.

The room was really small, we were with a kid and it was challenging, but for 1 night it’s ok. There is no pool, as you can think from pictures, only open-air onsen.

Perfect cleaness. Open public bath(open spa) on the roof is the best!! (it was my main purpose of the stay. I went there twice, once in the afternoon, enjoyed it all by myself; then at around 23:00, under the fullmoon :) Friendly staffs.

It will be nice to have coffee (even instant coffee will do!) in the room and vending machine at each floor.

The room size is much bigger than the average hotel room in Japan. The location is near the train station. Located in the city center. The Sky spa (rooftop open-air bath) is clean and they provided the amenities for free to use.

The breakfast fee is a bit expensive. I hope they could lower the price.

Loved everything about the hotel. Very conveniently located near to train station. There is a departmental and supermarket nearby. Convenient stores are easily located.

Nothing.

It was simply excellent. Very friendly and very accomodating