Overall my stay was perfect except a single moment

When I ordered omelette first day, they took like 30 minutes to cook it. I couldn't wait more and left. And that itself is not a problem. Actual problem is when staff started gaslighting me, that it is my fault, and I didn't wait enough (they literally said me that I didn't wait 5 minutes, though I sat half an hour there). Finally they brought my omelette to my room. I would really prefer if they apologized or just ignored the situation. Gaslighting is the worst strategy to speak to clients. Also internet was slow.

location was great and staff were very helpful. The room was good. Railya in the restaurant at breakfast was exceptional in her service and all her staff are very helpful and very professional. She even helped me to organise a train ticket, along with the girl at reception.

I think it would be useful if all reception staff spoke at least some English. I asked for a quiet room but it was on the busy road which a bit noisy at times.

The front desk receptionist was really nice and efficient. The room was ready early and I was able to check in ahead of schedule. The room was clean and they provided a large bottle of drinking water. A bathrobe and slippers were available for use. The bed was really comfortable and I slept really well. The hotel is located right in the middle of old town. You can easily walk to see the Caspian sea, go shopping, or find places to eat.

The door was locked so I was not able to walk out on the balcony.

The staff is very pleasant and responsive. Tanzilya at the reception told us thouroughly about all the details of the stay. We were provided with additional water in our room free of charge, and also they took our things for storage while we went to Bozjyra. I really liked the hotel and staff and consider it for next visits to Aktau.

Nothing

Cozy clean rooms, comfortable shower, good location - 10 to 15 minutes walk to Aktau Rock Trail, one of the major tourist attractions of the city on the shore of Caspian Sea. Highly recommended.

Everything was good, just breakfast options could be a bit further improved.

beautiful hotel, room was very nice, comfortable bed, lobby was relaxing place to hang out for a bit, buffet breakfast was very good, front desk staff was excellent (front desk girl was one of the most beautiful women I’ve ever seen), breakfast personnel was very good

air conditioning in room wasn’t cool enough, had to open the window, but then it got TOO cold in the room…so I didn’t get the best sleep

Briefly, the hotel is located in the city centre. I like everything at the property since checked in. There are amazing rooms, nice and friendly staff, and the high-quality of service. The Front Desk team is so nice and helpful, especially Yulia, Aliya, Dariya and Madina. They are the credit of the business.

There is no swimming pool and small gym.

Nice and clean room, very polite and helpful reception personnel.

There is a food smell on the 6th floor of the hotel. Apparently there is somehow interconnection with restaurant air ventilation system. Need very serious upgrade of the food quality and variety. Breakfast quality and variety is poor.

location, cleanliness, room service, food. food is available any time, the quality is excellent. would be nice to have hand lotion in a bathroom

Fantastic hotel, European quality, good food, well trained staff, comfort and good rest guaranteed. Book and enjoy!