Although near the airport - around 7 min drive - the area does not feel remote. There's a supermarket (carrefour) not far from the hotel. We rented a car from the airport via booking.com as well. We had an early morning flight, and our small family of three arrived early at 10:30am. The staff at the reception, Emelie, was very kind to accommodate us and allowed us to check in early, enabling us our much-needed catch-up on sleep. The buffet spread for breakfast is great with a wide selection of everything (my son particularly enjoyed their freshly made waffles). We even skipped lunch and instead had an early dinner because of the filling breakfast buffet. We also had an early flight back home and had to be at the airport by 6:30am, and were pleasantly surprised to know that the breakfast buffet was ready as early as 5:45 am so we were able to grab some eggs & coffee before we left. Everything was smooth and easy, and we enjoyed our short little getaway.

The room/bathroom was slightly different than the photos of the one we booked. But the early check-in sort of made up for it.

The complimentary airport pick-up and drop-off is very efficient and that was a big plus for me. The room was comfortable and clean but there are obvious signs of wear and tear, not very good for the high price you pay for a night. This was only a 12h stay, in transit from the Far East to Europe so didn't really use any facilities apart from Room service. The portion was very good and food was tasty, but again I found it very expensive.

Expensive, not good value for money. Considering the rate, it is disappointing that to use the Spa just for the sauna or steam room you have to pay extra! The driver for my airport drop-off was the most miserable man.

best of best with good quality.

wifi was bit slow.

I was supposed to stay in the crown plaza the first night but I choosed holiday in by mistake Bathroom is too small

Bathroom Room size

the ambience

the water was constantly leaking after flushing. there was no house keeping during my three night stay. no hair dryer

The SPA is truly amazing and good service. Location is really close to everything. You have good selection of restaurants in the same hotel. The GYM and swimming pool are better than I expected specially for the GYM.

Parking is outdoor and it's gets quite sunny in Kuwait. You need to put the cleaning sign to get your room cleaned. The shisha closed at 11:00 PM which is really early

The staff were outstanding! They were very hospitable and accommodating to our needs (e.g. late check-out). They really went above and beyond, definitely the best service I’ve received while staying at a hotel. The hotel also provide free shuttles to the airport every hour, and it’s location is ideal for me.

Everything about my stay was perfect, except maybe the wireless wifi could be a bit faster. It was definitely not an issue though, and it was good enough.

easy and fast check in , friendly staff

Ana

One of the best hotel to stay in every staff want to help with a big smile on All was upto they very best stand Will recommend all family and friends. Thanks to all staff keep the good job

Nothing the staff do not give you chance /reason to complain because of their Professionalism work

clean and everything in very good condition. room was very comfortable. staff was friendly and good service

breakfast was not very nice. I have been traveling for international business for 40 years and the standard seems below my expectation for IHG group. a couple of the items just weren’t edible. beans and pancakes in particular.