Resorts World Genting - Resort Hotel

No wifi in room. Worst than 3rd world country. Bring shame to Genting resort with such a world renown resort.

It was not out of choice to chose this hotel, but we thought it was the nearest to the children's rides but it takes alot of walking and getting lost to find places. There is no direction maps.

The instructions to find your hotel is back dated and changes has been made but no one update the directions , we got lost looking for our hotel from the Mall and restaurants and took us 2 hours of walking back and forth to finally find it. It seems that staff themselves do not even know which hotel is which, let alone giving directions. Some of them do not know but still send us walking to other directions just to get rid of us for standing in front of their work place! Reception area has alot of staff but non of them were very helpful. not trained properly nor able to help anyone.

The location of the hotel.

I tried to call and contact the hotel before arriving but no one answered. There are no instructions to how you can reach the hotel as I used the cable car and had to walk from the station to the hotel lobby. I reached 10 minutes before 3 pm check-in time and they said I have to pay extra money for early check-in or to wait up to 3:00 pm!!!. The room was clean, how ever it was old without Wi-Fi and without AC good that the weather was cool.

Room was excellent.

Booking dot com unable to do in one booking, 2 rooms of different types. Eg. I wish for 1 room to be 1 large bed, another room to be 2 single bed. I had to perform 2 bookings in order to do that. And upon check in the 2 single bed was fulfilled in one room, however, the other room was supposed to be 1 large bed was given 2 single bed... anyway was no big deal, it was important that we got at least 1 room with 2 single bed.

Rooms are spacious and toilets too. Wayyyyyy better than First World.

Carpet along corridor is a little worn. The exhaust behind where the windows are are noisy especially at night when you try to get some rest. No breakfast options so have to walk to Genting Hotel area to find food.

The room is spacious enough for 2 pax stay. Location wise is nearer to the old Genting area, slightly distant from Sky avenue. But still manageable to walk over. There is a 24hr mart at the lobby, convenient to get water and tidbits.

The weather in March/April is slightly warm. The rooms are not air conditioned, felted warm in the day.

no breakfast offered. location excellent

expensive vis-a-vis facilities wise. No other toiletries apart from shower gel against the pricey package

The staffs at the reception is excellent and great help to us.

Closed to much casino. I believed must open more as more people's are coming back to Genting.

Friendly staff and resourceful when it comes to my needs.

Nil

There are many eateries around. Food is good and pricing reasonable.

WiFi is only available in the lobby, would be nice if we can access it in the room.