"The best thing about this hotel is its excellent location, just a short walk from the center of town. It’s conveniently close to restaurants and a spa. The hotel facilities are almost complete, and the air conditioning is very effective, providing a nice relief from the hot weather."

“Overall, I loved everything about this hotel during my stay. However, for those who rely on Wi-Fi for work, it may not be ideal as the connection frequently disconnects. Additionally, the breakfast options could benefit from more variety." It’s also time for the hotel to upgrade the televisions to newer models.”

The hotel I booked was exactly what I wanted at that time. Its location next to Wisma Perbadanan Labuan and not far from Ujana Kewangan makes this hotel's position very strategic. Those who just want to walk around Labuan town should be satisfied if they can stay at this hotel.

I only doubt the halal status obtained by the restaurant in the hotel. Therefore, I had to miss the opportunity to enjoy breakfast there. As far as I remember, only four hotels have restaurants that are halal certified by JAKIM, but this hotel's restaurant is not included in one of the mentioned.

Stayed 1 night here,and I must say it was an amazing experience from start to finish. The check-in process was smooth and efficient, with a welcoming and helpful receptionists. The room was nicely prepared. Well-stocked minibar and toiletries. You'll also love to enjoy the stunning views of the city, especially at night. Strategic location for shopping,entertainment, and foods. The hotel's café served delicious and affordable meals from 6.30am to 10:00 pm. Overall, I would love to return here for another vacation.

Thank you very much for the decorations my anniversary 11 year wedding very appreciate, I forgot the name of staff lit of helping me but from my side all off them front of the house and I extended my stay one more night, thank you the girl who workings in nigh shift to help my booking stay one more night. I'm really sorry forgot to remember the name to taken, but real appreciation that.

Not so really didn't like but just to say that my connected room but for the executive room, shower room to smaller.

Very friendly and helpful staffs. We need to leave in the early morning to catch a ferry to KK and couldn’t have the breakfast provided by the hotel, the staff pro-actively ask which food we would like to takeaway so that we can eat it while otw. Our requests like laundry services etc are met promptly as well. The cut off time for laundry was 11:30am but I sent it around 2pm and still got it by the end of the day.

The wifi connection. I needed to do some work but the wifi was very slow and couldn’t load any webpage. But while on mobile it works fine but sometimes there’s no connection.

Location is great. Its at the centre of the city. Front staff were very helpful. Maintenance staff are also very efficient. The aircon in one of our room was not cold and it was repaired very promptly by the maintenance staff.

I love the breakfast too but maybe have to add some more food variety on the breakfast like fried mee, fried mee hoon or even fried kue teow instead of the steam white rice. Can also add local pastries / kuih instead of cakes. Its just my 2cents coz i'm a food lover

The breakfast was pretty decent and there is always plenty of other options nearby. I always prefer staying at this hotel as the staff are friendly and accommodating, the hotel is clean plus the location is quite close to town and the beach.

My initial room was too bright at night due to the light outside and the curtains were not thick enough to block the light. My subsequent room did not have this issue.

Front Office, F&B and housekeeping staff were very friendly and helpful. They made me felt very welcomed and comfortable during my stay. Room was cleaned daily as requested, kudos to the housekeeper on 3rd floor. Free breakfast included although simple, was acceptable. Allowed me to get my morning coffee fix. Bed was comfy, room was cozy and clean. To be honest, the hotel exceeded my expectations knowing it has been there for quite some time but it didn't felt old, loved the refurbished room interior look. I will definitely stay here again and recommend it to others.

Front staff,butler,and housekeeping were very kind and not hesitate to help. Always offer to help and so friendly to us during our stay.

The toilet so smelly,like smell of cockroach.maybe comes from the sewage/drainer hole on the toilet floor. The water pressure also very slow. Shower flow also slow. I think thats all need to improve.

It's a great location for those staying in town. The room is comfortable, clean and spacious. The staff are also courteous and friendly. There are plenty of food options and also supermarkets nearby.

They don't have a gym or pool but it's not too far to walk to the beach. They had free breakfast but it was very basic and not really that nice. However, there are lots of other places to eat within walking distance.