The hotel is partially under modernization, it will be looking very modern in a few months. Restaurants are really good, the Italien excellent. Staff is very kind and assisting, we got late checkout which was very important for us. Swimming pools are good and nice. Rooms are fine, currently old-fashioned

The first day, after paying for the 3rd person in a room, I asked for a 3rd bottle of water. The answer was: this is a gratitude we give only 2 bottles. I paid about USD 180.00 A bottle is about less than 1 USD.

Facilities are very well. Pools are clean and big. Beach club is big and comfortable. Restaurants are excellent, food is delicious. Beverages are nice, but need to improve. Price very well for all inclusive.

Bartenders aren’t so nice, their faces are like they don’t want to provide service, however waiters are very kind and helpful. Front desk service is nice and helpful as well. I was in a all inclusive but some cocktails aren’t included. Time for all inclusive beverages with alcohol finishes until 11pm, did not like it so much I would recommend it to make it until 1am.

Staff is fantastic, extremely helpful. Luz and Manuel at reception as well as Ivan at the beach made my stay really comfortable as they provided me all indications about restaurants, how to reserve the palapas at the beach and how all the Hotel worked. The beach is very clean and was great to have a long walk every morning. Food was really good and you may find all types as you may like. I can really recommend the place

Saturday was a bit crowded and more vendors were approaching you at the beach

Location to tennis and the beach! Loved the Beach Hot for drinks. Also appreciated shuttle to tennis tournament.

Shuttle only stopped part way. Needs to stop at tournament site directly. Could do with an information sheet at check-in in multiple languages.

Even though the property is older it is obvious much pride is taken to keep it clean and make sure all amenities are operable.

The faucets did have a drip and are dated, The room AC doesn’t get as cold as I prefer but is still adequately refreshing compared to outdoor ambient. More options for convenience items would be nice . In room refrigerator would be nice , had to keep refrigerated medication on ice.

Very clean, friendly, excellent service, the rooms were cleaned every day. No complain about anything. Everything was perfect. I will most definitely come back and recommend to friends and family.

I loved everything about the property

the pools are great, so is the gym

people at the front desk were not so kind this time! they might’ve been tired

The staff was nice, I asked for two connected rooms during the booking, they couldn't give me that but they gave me two rooms next to each one. Imperial tower has refurbished rooms but more expensive, pyramid tower still has very old rooms But overall I was satisfied and the family enjoyed.

This resort is lacking of activities for kids, only swimming pools and beach access

The Location, starbucks in the Hotel, options of different Restaurants, closenesse to the beach and the many pools

Furniture is not 5* - old and Not modern anymore

1st of all the people is very very kind, I love the three pools, the deep of them is perfect. The pool with the artificial beach, the bridge, the slide, and all the tropical setting is amazing. The drinks were delicious,and the food is tasty and has a fair price. The view is beautiful. I can't wait to come back.

A little fridge in the room could be a good idea.