Location was perfect cleanness was good! Valet guys were so helpful Big shout out to Mario! Spa was amazing thank you Veronica and Andrea!

The one thing that was disappointing was the front desk receptionist big attitude problem not nice at all Perla.

The decor, staff and attention to details. Beautifully decorated room, complimentary monogram slippers, magnifying/lighted make up mirror, toiletries etc. The staff turned our sheets every night and left goodies for us (chocolate plate on our first night, fruit candy and pillow spray the following night). Daily coffee , teas and cookies in the lobby in the morning and lemon/orange infused water in the afternoon. There is an Asian restaurant adjacent to the hotel with delicious food and a cafe directly across the street.

Upon arrival we asked about the restaurant, we were told the terrace bar had a buffet breakfast. We waited over 30 minutes for a waiter, when I noticed staff removing food trays I approached one of the waiters and was told buffet service was ending in 10 minutes. We then went to a restaurant, placed our order and approximately 20 minutes later were told they ran out of all protein dishes (beef, chicken). I expected better service/communication from staff.

Everything was beautiful and clean. Most of the staff was very attentive and respectful. The Mansion Solis was gorgeous.

he only discomfort was when walking around the hotel a staff member ran to ask us if we were staying there. Also, the room temperature was too warm and when we changed the temperature it would turn off during the night.

One of your security person wasn't so polite he confused me 3 times as a non customer very unpolite ( I think his name was alvaro) incident happened on evening of day of arrival also very noisy guests on top floor of our room

Everything is just perfect! Dinner was amazing. My Husband told our waiter that it was our 5 year wedding anniversary and he surprised us with a special dessert and a beautiful burning candle. When we went to the bar, my Husband asked the DJ to play our special song and He did. We danced it. It was just so perfect! Thank you! The spa is also beautiful and so relaxing. All the personnel is amazing! They made us feel so welcomed.

I liked it all!

everything it’s just amazing 😍😍👌🏻🙌 Location,Service ,Architecture,Food,bar,restaurant, pool and every detail in the rooms the staff will go extra mile to make your stay wonderful thank you to Alejandra Yepez to make all the arrangements that I requested for my marriage anniversary and all the attentions before,during and after our stay nothing less than excellence in service at the highest standards we finished our vacations at xcaret arte and they need to learn from you guys

Great service, super clean, great food, healthy conscious!

We booked two rooms the second one we waited until after 4pm. We wanted to get ready and we couldn’t because we were all copped up in one room six of us.

The garden, terrance and pool are very nice. The rooms and the the hallways are also nice. Everything looks beautiful.

I found the room very dusty. The mattresses are a little too hard for my liking. And to top it off I found a weird insect on the countertop.

I liked the pool. I liked that everything was really clean. I liked the complimentary things.

I didn’t like that their was no free breakfast. I didn’t like that their was no shuttle to get to the hotel.

Absolutely gorgeous and comfortable property in a perfect location. Exceeded our expectations. One of the nicest hotels with most attentive staff I’ve experienced. Large comfortable rooms and bath.

Restaurant food was not up to the standard of the rest of the property. Bar and restaurant service was otherwise excellent.