The place is a wonderful old hacienda with huge gardens and 2 big pools. The restaurant is good and on Sunday they have a huge brunch. The pools are wonderful and the weather is great - always springtime. Good stay if you are going to a wedding in the vicinity.

The rooms aren't big, but nothing to complain about. It was a wedding weekend so you did hear people walk by the room a bit loudly very late, maybe a 2nd floor room would be better for less noise. Wasn't a fan of their Chiles in Nogada (and I usually like them in other places). The surrounding area isn't nice, if you travel there it is to stay at the hotel.

everything amazing! cleanliness, service and very good room! comfortable beds, spacious bathroom fantastic AC! My room was number 239 with a very nice view of the garden, and huge! I’m very picky with noise so make sure you request a quiet room in case you are too. There are a lot of events and I can get noisy sometimes but overall very very pleasant. Want to highlight the reception people all super nice and very accommodating. Special mention to Zoila , the cleaning lady , she was fantastic! she would be there for every thing I needed it! Also Angel at the villa pool. Hope to come back soon !

None!

Beautiful hacienda and gardens, excellent meals in the restaurant

The service in the pool area was poor - inexperienced staff, slow service Check-in took too long with few guests in line E-keys in app stopped working soon after check-in Did not note our agreed upon late check out, causing us to be locked out of our room in the morning Three barking dogs were allowed inside the restaurant on a Saturday night with little to no staff intervention Overall, service needs improvement before I could say the whole experience was great

we had brunch on Sunday this was completely spectacular. The rooms were beautiful the gardens perfect and the setting breathtaking. The place although in the middle of no where for a tourist is very very beautiful.

the service.....terrible....it took us 25 minutes to get a waiter to take our order. It took them another 20 minutes to bring the check. The food is delicious but forget about water or ordering anything else after having your order delivered because they simply don't come back to your table. Even with the brunch buffet where you help yourself from a wonderfull variety of food having coffee was a challenge they are simply slow. Check in was terrible I m guessing there was a wedding and they were busy but it took us a while to get a room.....and check out do not let me start...... once you get to the person it is quick but they were short staffed for the amount of guests that were leaving that day.

The gardens, the pools and the staff in the pool bar (my daughter felt and they immediately brought us ice without being asked and asked us if everything was okay), the rooms are really nice and spacious

The service at the restaurant is really slow, it wasn’t even full and they took really long time to bring the food. Some waiters were attentive to the table, others didn’t paid attention if you needed something.

The hotel is a dream. Gardens and an old Hacienda in which a golden age Mexican cinema movie was filmed. The Spa has great services and their massages are truly repairing. There is a good variety of food, the Tuna tostadas, and the risotto are great choices. For dessert get the passion fruit mousse, it is de-li-cious!

The main pool only opens Friday through Sunday. Pro tip: Travel from Monday through Saturday. Locals go to the buffet on Sundays and the hotel becomes packed which is not ideal given COVID.

Great stablishment with beautiful architecture and 425.00 green areas.

Food I ordered a sreak, and steak was very poor quality due to either having been put in the microwave to speed the cooking process, or it was frozen and un frozen a few times. No flavor.

Awesome surroundings and pool area. Great breakfast buffet, incl oysters for those who like that for breakfast. However breakfast is served until 1 pm.

Everything beautiful surroundings

The gardens, the pools and the facilities.

The food was not very Mexican. Also, breakfast could be included, since you basically have to have the three meals in the hotel.