The view and having a balcony to enjoy it. This was definitely the highlight. The bed was also really comfortable, which is very important. The staff were friendly and helpful and the location was superb.

In the daytime it gets really hot there so some air conditioning would have been appreciated. Didn't even think of that coming from Mexico City where it is surprisingly much cooler! We had trouble getting Netflix to work on the tv. Even after they helped us to try and sort it out it still didn't work properly. Luckily it did not affect our trip too much.

Location was central and the views were gorgeous. I love the rooms and the property. The staff was friendly and helpful. I know this is short and sweet as far as what I liked, but I definitely recommend this place and would stay again if I return to Tepotzlan!

Some of the guests decided that 3:30am was a good time to hang out in the courtyard seating area and listen to music and talk loudly. Granted, it was over the time of Dias de Muertes so perhaps that was unusual, but it was a bummer since the sound carries so much. Otherwise, my stay was amazing and I would book there again in a heartbeat. If there was any way to get more water pressure for the shower that would also be great. I could barely rinse the shampoo out of my hair. But again, it was so lovely there, that wouldn't stop me from staying again!

Beautiful views from.the balcony, Lionel and his family were always welcoming and helpful. Location is perfect, right in the centre but ticked away on a quiet street.

All good 👍

The property was cute, and well-maintained. It was hard to tell what it in the rooms look like from the pictures, but I found it completely charming

 The bathroom was a little humid. It could’ve used some sort of exhaustion fan in the window maybe to help change the air. But that’s a minor thing.

Rooms were clean and nicely decorated. Balcony had spectacular views of the mountain and surrounding town. Hotel had a small courtyard with tropical plants and flowers.

Had a small confrontation at one point over the exchange rate. Make sure you go to an ATM first and don't use your countries money. Stayed there twice over the course of a week. Two different rooms both third floor balcony. Flight of stairs going up the first time was equivalent to a New York City fire escape only maybe a little less safer 😮. They carried your bag up but when I left I was pretty much on my own trying to negotiate a 50 lb bag in the wrong direction. Also walls are a little thin can hear your neighbors. But for the money if you're just looking to stay in town and not spend a ton of time in the room and you're looking for a nice clean place this is it.

Loved the room with the view overlooking the beautiful mountains, and the gentle breeze blowing into the room through the door. There was also a nice porch. Everything very clean and safe. The owner was really super nice and friendly. We really liked it and will come back for sure next time. Thank you so much Flor de Cera!

Nice room, very cute balcony, great location. Staff was easy-going and friendly.

The only issue we had was a live music concert taking place in the main square which, coupled with the fact there are two windows missing facing the balcony, resulted in us not sleeping too well… could imagine this to be similarly annoying on a weekend.

The location was great and the staff very friendly

There was an event the night we stayed that was held in the courtyard. It was very loud. I know there were empty rooms further from where the noise was. It would be considerate to move guest as far away from the noise. The shower pressure was a bit low.

the location and the views from the room was outstanding. the staff were very help every time we needed assistance.

The beds were very firm and the room was very hot even with a fan due to being on the top floor-

Location is great, pretty much close to everything. Hostess super attentive, they really helped to find activities to do.

Room is a little small for 4 adults, with no A/C. I know when you come to beautiful towns like Tepoztlán the experience is austere, but for me sleep well is essential.