we loved the place and the history behind it. the location was very convenient and the view was just awesome. the room was decorated and designed very nicely.

we asked for a "Factura" and were told we need to write an email with our information. we wrote many emails and never received an answer. it was very disappointing as I can't recommend the hotel and cannot come back when I won't receive a Factura.

Everthing was absolutely lovely. Very colorful and full of chracter. The location is perfect...only a 5 min walk to the center. I could see the monolith from my room window which opens to let in nice fresh air. Shower was hot with good presure and a wonderful counter. Room was spacious and nicely decorated. The staff amazing and very attentive and helpful...especially since my Spanish was poor. They went above and beyond to assist me. There is a stalked little refrigerator with water, and other drinks. You can buy wine at the desk also. I loved this property.

I loved everything. The only issue would be the hard bed mattress...which for me was fine. They even had extra blankets for colder evenings.

Hotel had great Location. Staff Service was very good

Room conditions. They need to work on the windows isolation and also blackout curtains. Need to pay for daily parking

The location of the hotel is perfect--close to the action but not so close that the noise from the heart of Centro is overwhelming. Staff was extremely attentive to our needs. The bed was firm and obviously new, and our room had a very new Samsung flatscreen TV. The shower was large and the hot water was extremely hot. Our room was a pleasing combination of both modern and traditional furnishing. Parking is up the street and very secure.

Our room was the "consultation" room when the hotel was a doctor's office (decades ago), and all the other guests passed the room when coming/going. Not the best room for early-to-bed, early-to-rise travelers! (Always travel with earplugs!) Also, we took a look at some of the other rooms for future stays, and some rooms have no windows.

cozy , felt like home , and we felt welcome ! loved the area and the closeness to downtown !

bed mattress are too firm. we had back pain . floors weren’t clean not enough toilet paper we needed a little rug on the restroom floor. they didn’t have a lot of food options for the kids ( like chicken nuggets or soups )

The room was nice and big, the attendants were great, the location and hotel style were also very good.

The cleaning lady leaved the windows open during the day and we got a lot of mosquitoes on the room at night.

Very comfortable room, the hotel is very cozy and people are really nice, always a helping and supporting

Beautiful little boutique hotel in the center of Bernal. The decoration and location is great.

The mattress was hard.

the terrace and rooftop was amazing. best views. shower water was also hot which was great as it gets cold at night. everyone was great and helpful.

We liked everything

Beautiful property in the heart if Bernal. Decorated with artesian items from all over Mexico. It's pet friendly. We loved our stay and will definitely be back.