Amazing property, we stayed in the Amanecer Cabin and it was beautiful! The Peña just in front of the Cabin. Super Comfty beds, staff was super nice and helped us order food, fixed our internet and provided extra towels. Jacuzzi worked great! Breakfast was delicious, gorditas made there!! Walking distance from town, it is steep!

There is no phone to call reception. Toiletries were limited and it is not suited for people with disabilities.

The chalets are gorgeous, the owners spared no expense. It is the beat craftsmanship and design you will find in Bernal. The view is breathtaking, we absolutely loved the location. I would highly recommend

As gorgeous and immaculate as the chalets are, the staff does not give the same world class vibe and need training in customer service. There is one young boy at the front who was the only person on the grounds, that we were aware of. He was security/reception/bellhop? There is little guidance, no recommendations etc. Also we were told breakfast was at 9am and waited until 9:45 before giving up and going into town. There was a woman in jeans and a sweater that was cooking breakfast but we had no idea if she was from the hotel as no one wore uniforms.

Great location, nice room, very comfy bed. Amazing view of Bernal from the room we were in.

If you get unlucky with loud neighbors, the otherwise serene environment may be ruined by loud noise. And the breakfast is disorganized--decent sopes, stale pan, and dirty dishes on all the tables when we came down ~hour into breakfast.

Good breakfast 😋 good staff 👌

Because there wasn't enough water for the shower and jacuzzi. I chose that chalet because of the jacuzzi and im very disappointed it took to much time to just fill half of it there wasn't enough hot water need to improve that. I think need more safe at the stairs fo kids. But the chalet was very nice beautiful.

The property was great

The town officials really need to fix their streets the problem was avoiding the potholes and reduced streets I would suggest using a small car in this town in general.

The location was fabulous, we had a great view and the room had everything we needed in it.

There was room for improvement in the linen - holes in the sheet and pillowcase, and no shower mat provided for the bathroom.

The view from the room and decoration. It is walking distance from downtown (it is on hill though). Quiet area

The staff was very informal. They advertise rooms being soundproof but ours wasn't, we could hear people from the room upstairs.

The cabin was more than we expected. Very comfortable and with an incredible view of the rock. Cozy, clean and everything you need in our cabin. So close to downtown, less than 5 minutes walking.

It was a little pricey, yet we loved it so much! No pet friendly.

the architecture, the breakfast, the experience of sleeping in a tower, the view, the attention.

The location. We had to walk a hill to get there, much better if you have a car

small beds, hot tub takes forever to fill, they need an ice machine on property, but overall wonderful hotel