Mexican customs at the airport accidentally forgot to return me my passport after completing some paperwork. the girl at the front desk went out of her way to call them to find out about my passport. Thank you immensely, you saved me a lot of worrying, time and money. Breakfast was awesomely delicious and I wish for more of it! Location was good for sightseeing and friends recommended a very good restaurant just a block away.

The shower took quite awhile to heat up to my preferred temperature.

Breakfast was very good that is by the way included in the rate. The location of the hotel is very good close to many interest sites and restaurants you may want to approach by walking since is a safe area. Pool area small but very comfortable, and they have a jacuzzi in the terrace, that was awesome.

Am a Level 3 of genius and when I asked for late check-out in the reception mentioned is a right that only the hotel can provide and nothing to do with my Booking level. I ask to stay two hours later that was not accepted. Is left on the standards of the Hotel by 1:00 PM instead of 2:00PM I asked. The parking hours, there is a deal with a surrounding parking lot that closes by 10:00 PM I arrived later so had to park the car in the street. It is a safe place though but unexpected to me.

The pool was very nice to come home to in the afternoon. Breakfast was served by the pool and we were allowed to pick from a menu. It consisted of fruit, coffee, bread with jam and your main item of Chilaquiles or Eggs Rancheros etc. The breakfast was pretty good although it lacked bacon or sausage. You can reserve the Jacuzzi ahead of time.

The hotel is a bit more expensive then others. However it has a pool and free breakfast. Its a bit of a walk to go to the OXXO. There was no ice machine but I was able to ask the receptionists to get me some.

Loved everything about this hotel! Great value for your money! Delicious food served promptly right after we ordered it! Delicious coffee and bread and jelly served every morning!!! Very accommodating staff and they even helped us get an Uber for the day their driver wasn’t available! In walking distance of so many sights and markets and things to do! Highly recommend! Will definitely come back!

Kind, friendly, helpful staff. Clean, well appointed rooms with quite AC. Great pool for the area. Great to look at while having breakfast. Good portions too! Choose of their breakfast menu, can easily make changes. Delicious food!! Long breakfast hours (7-11!) If you need a driver, ask for Roberto!! Safe driver, reasonably priced. We will be back!!

Great location, full breakfast offerings, pool and jacuzzi and staff was very accommodating including arranging for my transportation from the airport to the property. I would stay here again

The shower head needs to be descaled and wash cloths would be a good addition. More an annoyance than a problem

The breakfast has to be one of my favourite in all the hotels I’ve stayed throughout Mexico so far, I booked to stay here a second time because of the wonderful breakfast, excellent service staff, comfortable room and location (in that order).

Nothing, really!

Breakfast was great, the room was well maintained and comfy, the location of the hotel is excellent, you are next to the center of Queretaro. Amazing and really accommodating staff! The jacuzzi at the terrace was well worth it

The TV was not working, but this was something really minor.

The staff was courteous and very helpful. They made excellent recommendations for restaurants and transport to the airport. When they learned that I would miss breakfast they prepare some food for my trip. In addition to a wonderful staff, I loved the warm swimming pool. The hotel is attractive, clean, has an excellent staff and in a great location. It is in easy walking distance to some great restaurants, 5 de Mayo street and several squares with good restaurants and a large park.

breakfast was amazing, pool swimming in the hot afternoon was the best

rooster and dog barking from neighbors