The site its location the facilities were perfect. The events that the staff run daily for the visitors but it was great to see the accomodation create fun days for families and their children.

Our host Miguel was terrible. Bad directions wrong advice, he didnt even know that the accomodations had maps of the area. Lastly he was always full of excuses. Just terrible.

was very good

like all

Ocean Front villa is very good. The sea is great beautiful light blue color and big waves you can swim nicely. Beach is amazing. Garden and territory very nice. Butler Yajaira nice and professional, the best person in the hotel!

I am quite disappointed with this hotel. Before visiting grand royal on the same week of my travel I was at breathless soul hotel for 3 days and at Hyatt zilara 3 days the price for all this hotels are pretty much the same but service is absolutely different. Grand royal charging so expensive and don’t stay even close to Hyatt or breathless service experience. The food, restaurant, buffet is absolutely horrible. It seems like employees who cook and who take care of buffet still living in the 1990 year. Nothing modern. I am shocked that even in the cafeteria they don’t have no almond and no oat milk so if you have lactose intolerance good luck drinking soy milk there. I would highly recommend hotel management go around other hotels and learn from them. The variety of food is very bad everything is cooked, in sauce. If you have diet restrictions and you want something healthier like just grilled stake of fish, meat, chicken that won’t be found. It’s just over all very gross experience walking around buffet. About the rooms- I didn’t stay at the main hotel building I got the ocean front villa suite on second floor. I booked my room with the swimming pool on a balcony but i got just normal room on second floor of villa with no pool which is cheaper. So I payed for room with pool but got room with no pool. When I approached reception they said “this is the room we have for you if you have problem contact booking”. It is obvious that the problem occurred due to the Booking website during the booking process. but the receptionists could be more attentive to their clients. the hotel can solve booking problems on its own instead of sending clients to Booking.com. overall, for the same price paying just go to Hyatt if you like big waves or go to breathless if you don’t want big waves.

Room was beautiful and spacious. I loved the view of the water and the balcony pool. It was nice to just sit there and chill after a few big days exploring Cancún and the surrounding areas! The beds are super comfortable, the water is always hot and your glass is always full!!

We changed to this room mid-way during our stay because we weren't able to extend in our previous room. The changeover wasn't seamless and they missed explaining a few things about the new room and functions but we figured it out eventually and loved it after that.

Great beach amenities

The main pool was under complete refurbishment. No awareness of this prior to arrival. Made the overall resort feel like a construction site.

The Location and the beach

If the resturants are providing better menu to match the price for the hotel. Room service need to provide more selction and the food they offer need to be avaliable if it's very small seclection they have. The cockroach in the bedroom and bathroom are the hieghlight of my trip. I did not apprciate that they said when i reporet this that is ok to have them in the room

unfortunately nothing

management, no guest care, price of a 5 star, service of 2 star hotel