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$233Calle Zazil Ha No. 118 Playa Norte, Isla Mujeres, 77400, QR, Mexico
Reservations:
+1-833-728-2041383 reviews
1/46
Free parking
Restaurant
Outdoor swimming pool
Free wifi
Air conditioning
Tour desk
Bar
Private entrance
Welcome to the Na Balam Hotel, a stunning 4-star oasis nestled on the picturesque Isla Mujeres! Located just 2.4mi from the hustle and bustle of the city center, you can enjoy a tranquil escape while still being close to all the action. Picture yourself waking up to the soothing sounds of the waves and feasting on a delicious complimentary breakfast before soaking up the sun on beautiful Playa Norte.
This vibrant hotel is designed for fun and relaxation, offering fabulous amenities that cater to every traveler's needs. Dive into the outdoor swimming pool, lounge under beach umbrellas on the white sandy shores, or sip refreshing cocktails at the bar. For the adventurous souls, snorkeling is available for an extra charge, while those looking for a leisurely day can savor the breathtaking garden views from their private balcony. Whether you're a sun seeker or a thrill-seeker, Na Balam has got you covered!
Guests rave about their experiences at Na Balam, with an impressive 383 reviews highlighting their wonderful stays. With prices starting from just $233, you can indulge in a little slice of paradise without breaking the bank. Don’t miss out on this delightful retreat – book your getaway now at Calle Zazil Ha No. 118 Playa Norte and prepare for an unforgettable adventure in beautiful Quintana Roo!
At Na Balam Hotel, there’s more than just enchanting views and sun-kissed beaches; there’s an entire gastronomical journey waiting to delight your taste buds. Make sure to check out the Oceanvs Beach Club Restaurant, where every meal is a feast for the senses. Whether you fancy Mediterranean delights or international fare, the family-friendly ambiance ensures that everyone can dig in and enjoy. Picture long leisurely lunches by the beach, cocktails in hand, as you soak up the island vibe – this is the perfect spot for both culinary adventurers and those who just want a classic dish done right.
As the sun begins to set, the hotel transforms into a tranquil paradise that beckons you to kick back and enjoy the serene surroundings. With an adults-only outdoor swimming pool, you can splash away or simply float your worries to the horizon, all while relishing the soothing sounds of nature. It’s the perfect opportunity for couples seeking a romantic retreat or friends looking to unwind and enjoy each other's company. And don’t forget to stay hydrated with an array of tantalizing cocktails from the bar!
But wait, the fun doesn’t have to stop when the sun goes down! Immerse yourself in the vibrant local culture of Isla Mujeres. With the city center just a stone’s throw away, you can explore bustling markets and live music, or stroll along cobblestone streets where the laughter of locals and tourists alike fills the air. Every corner holds the promise of adventure, so gather your friends and embark on nighttime explorations filled with laughter and shared memories. At Na Balam, you're not just experiencing a stay; you're diving headfirst into the unforgettable magic of Isla Mujeres!
Closest airports
Cancún International Airport
17.6miCozumel International Airport
52.9miFree parking
Restaurant
Outdoor swimming pool
Free wifi
Air conditioning
Tour desk
Bar
Private entrance
Terrace
Non-smoking rooms
Beach umbrellas
Beach chairs/Loungers
Kitchenware
Kitchenette
Garden view
Garden
Balcony
Free toiletries
Show 7 photos
Poolside Suite
1 King Size Bed
2 Double Beds
730 sqft
Garden view
Private Bathroom
Terrace
Private entrance
+
More details
Experience luxury in our spacious Poolside Suite, boasting 732 sqft of pure comfort and style. With accommodations for up to 6 adults and 5 children, this suite features a garden view, private terrace, and modern amenities such as a flat-screen TV, air conditioning, and free toiletries.
Show 23 photos
Double Room, Poolside
2 Double Beds
605 sqft
Garden view
Private Bathroom
Balcony
Terrace
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More details
Our Standard Poolside room with two double beds is a spacious and comfortable choice for families or groups of friends. With a balcony offering a gorgeous garden view, a private bathroom, and a flat-screen TV, you'll enjoy a relaxing stay just steps away from the pool.
Show 7 photos
Suite, Poolside
2 Double Beds
1 King Size Bed
730 sqft
Garden view
Private Bathroom
Terrace
Private entrance
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More details
Deluxe, King/2 Double
1 King Size Bed
2 Double Beds
x4
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x3
More details
Deluxe includes either a king-size bed 150-183 width or 2 double beds 131-150 width.
Deluxe, Ocean View
1 King Size Bed
Free wifi
Minibar
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More details
Show 10 photos
Suite, 2 Bedroom
Kitchenette
Flat-screen TV
Refrigerator
x8
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x5
More details
Show 2 photos
Suite, Ocean View, Plunge Pool
Free wifi
Minibar
+
More details
Suite
2 Double Beds
x8
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x5
More details
Junior Suite
1 King Size Bed
x5
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x3
More details
Room - 2 Double
2 Double Beds
1 Twin Bed
x4
+
x3
More details
Deluxe, King Size
1 King Size Bed
x4
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x3
More details
Room, Single Use, Poolside
More details
8.4
383 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
Anna
9.1
February 2024
Really nice pool area; calm and nice with the vegetation around. Nice to have a less busy alternative than the beach (it was quite busy in mid January) Fantastic opportunity to take a good yoga class and the massage I got here was also really good! Quite simple decor in the rooms and they are quite dark, but we liked it anyway. Very friendly and helpful staff guiding us to good places to visit around the island.
Access to a coffee machine would have been nice
Miriam
8.2
November 2023
The location was cool - it felt like a little jungle. There was always someone taking care of the facility. The beach towels and beach beds in perfect location were an amazing add on. The way to the beach was super quick. The cooperation with the neighboring hotel was great- you could enjoy a wonderful breakfast right at the beach terrace. Most restaurants, bars and attractions in walking distance.
The room Interieur was basic and the rooms were quite dark.
Dawn
10
July 2024
We absolutely loved our stay at this hotel. We had the poolside suite for our family of 4 (2 young adults). This was our little paradise tucked away 🏝️ The rooms were basic furnished, but beds were so comfortable! The air con was great & sleeping under the palapa roof was much cooler than I’d expected. If you’re a light sleeper maybe take earplugs, but the noise from outside was minimal. There was a small pool-never over crowded & a jacuzzi which we didn’t use. There was a lovely seating area just outside our room, perfect for a cool drink when we got back from the beach. Breakfast was just across the road in Casa del Jaguar (sister hotel). This consisted of juice, tea/coffee & specific items off their menu. The pancakes & waffles were delicious, but our favourite was the Mexican Omelette. Each morning we were given pool towels and beds were reserved at a specific area on Playa Norte. The location of beds on the beach was the best! We walked up and down the beach & this was by far our favourite spot shallow water to the left, but slightly deeper to the right, opposite the Mia Reef hotel. Beach parasols were also available. The hotel itself is Peacefully tucked away, but steps away from the beach & minutes from small convenience stores/dive shop & food carts/restaurants during the evening. *Please note photos below are of our room & the pool behind the red Na Balam beds are for Casa del Jaguar guests only.
Being a family of 4 adults it was disappointing that there was just one bed per room on the beach. There is no way an older family can fit on one bed. Maybe the hotel could either add a few beds or provide grass type mats that could be taken onto the beach & used by guests
Lourdes
8.2
June 2024
Excellent customer service from the housekeeping to reception. Melissa at front desk is superb, very professional and helped us iron out a booking issue with her manager in the best way possible. Na Balam is definitely good value for money - it may not be the newest and have the most modern of amenities but it is in best location in Playa Norte steps away from the nicest beach on the island with a secluded tropical feel. Also close walking distance to restaurants in Hidalgo and street food. Property grounds is well maintained and is quite lush. Hot tub being not-super-hot is a non issue - we preferred it that way and was a good way to end a beach day. Staff at OceanVs restaurant where breakfast is offered was also warm and friendly - kudos to Nicholas and the rest of the morning crew. We stayed 6 nights and enjoyed the food and thought it was enough variety for our family of 5. Love the guaranteed reserved bed. Option for walk-in Yoga and massage within hotel complex is great. We will definitely stay here again - it was a good island vacation spot!
A few small additions would really give it a little extra charm. An electric kettle/ coffee maker (even in OceanVs has good coffee), a hammock (like in their sister hotel Casa Jaguar 😃), a jute rug on the tile floor etc, a retractable clothesline in the bath .. all minor but just a few suggestions!
Lisa
9.1
September 2024
Location 10 out of 10
Bit dated
Benet
9.1
October 2022
Staff was attentive and responsive. Never felt neglected or never had a request denied. Best water pressure of any hotel I have ever had in Mexico. Bath and bed were beyond expectation. Housekeeping was over-the-top.
Bottled water is essential in Mexico. This hotel had two pint bottles filled in the room, and expected us to keep returning them to the front desk (who then passed them to housekeeping) for refilling. Housekeeping would deliver several minutes later (sometimes more)It became untenable. We supplied larger plastic bottles to keep the number or trips to a minimum. If they put a large container in each room, the issue would be solved. Not a convenient system.
Lorri
8.2
April 2024
Great location On the North Beach. I enjoyed the heavily landscaped "jungle" the hotel is tucked away in which made it very quiet considering the proximity of the road! A quick minute walk THROUGH Oceans Beach Club to the playa which went out very far at knee to waist high water, crystal clear blue! The " Breakfast Included" menu was limited to Na Balam guests but it was soooooo well prepared, that we never minded a bit! Actually some of the best "free" breakfasts I have had in Mexico. An added perc was the yoga classes that we thoroughly enjoyed. Would definitely recommend Na Balam.
Well, WE DID go on Easter/Spring Break and because the beach is shallow at the North End, It was VERY FAMILY FRIENDLY. ( lots of kids ) Also, I don't know if ALL of the rooms have the option of an "adjoining room" for families, but we stayed in #16 and could hear the neighbor's voices all too well. Not a deal breaker, just something to take note of.
Corina
9.1
January 2025
The room was very clean, we had access to the beach club with beach bed, as well, as towel service and swimming pool. The staff was very attentive to our needs. WE lobed the garden and the silence in the garden the most, just beautiful.
The breakfast was very slow to arrive - more than 30 mins waiting for eggs while not a lot of people were there in the restaurant. The shower leaked a bit.
Ignacio
9.1
September 2024
Great location. It's important to know that the hotel is not on the beach, but the hotel in front, which shares owners, does. This one has the rooms and the swimming pool, and the other one has the breakfast, the beach, and the beach beds you can use for free. It was beautiful to have breakfast on one of the most beaches in Mexico.
That side of the island is quite touristy. Lots of groups come by to swim, but there is no reef on this side of the island. I feel bad for them.
Marianna
10
September 2024
Na Balam was incredible!! The location near playa Norte is ideal and it’s close to town for food, but far enough away that it’s peaceful in the evenings. The sun beds on the beach are a few steps away from one of the best snorkelling areas. Would highly recommend staying here! As a side note, the team went above and beyond to keep us comfortable during the tropical storm! Keeping the generators running all through the night and bringing meals and snacks.
Nothing - it was fab!
Attractions
Playa Norte (North Beach)
0.2miKin Ha Water Park (Balneario Kin Ha)
3.9miIsla Mujeres
4.6miPalapas Park (Parque Las Palapas)
8.4miJolly Roger Pirate Ship
8.5miCancun Scenic Tower (Torre Escénica)
8.6miMandala Cancun Nightclub
8.9miCenote Nohoch Nah Chich
9.6miLa Isla Shopping Village
10.5miCancun Hotel Zone (Avenida Kukulkan)
11miDolphin Beach (Playa Delfines)
14miVentura Park
16.9miContoy Island (Isla Contoy)
17.1miXoximilco Cancun
19.7miPuerto Morelos Reef National Park (Parque Nacional Arrecife de Puerto Morelos)
29.9miAttractions
Playa Norte (North Beach)
0.2miKin Ha Water Park (Balneario Kin Ha)
3.9miIsla Mujeres
4.6miPalapas Park (Parque Las Palapas)
8.4miJolly Roger Pirate Ship
8.5miCancun Scenic Tower (Torre Escénica)
8.6miMandala Cancun Nightclub
8.9miCenote Nohoch Nah Chich
9.6miLa Isla Shopping Village
10.5miCancun Hotel Zone (Avenida Kukulkan)
11miDolphin Beach (Playa Delfines)
14miVentura Park
16.9miContoy Island (Isla Contoy)
17.1miXoximilco Cancun
19.7miPuerto Morelos Reef National Park (Parque Nacional Arrecife de Puerto Morelos)
29.9miAirports
Cancún International Airport
17.6miCozumel International Airport
52.9miOceanvs Beach Club Restaurant
Cuisines
Ambiances
Location
Age restrictions
Availability
Free parking
Restaurant
Outdoor swimming pool
Free wifi
Air conditioning
Tour desk
Bar
Private entrance
Terrace
Non-smoking rooms
Beach umbrellas
Beach chairs/Loungers
Kitchenware
Kitchenette
Garden view
Garden
Balcony
Free toiletries
Accessibility
Upper floors accessible by stairs only
Activities
Diving
Fishing
Snorkeling
Bathroom
Additional bathroom
Free toiletries
Private Bathroom
Shower
Toilet
Toilet paper
Towels
Bedroom
Linens
Wardrobe or closet
Cleaning Services
Daily housekeeping
Food & Drink
Bar
Fruit
Restaurant
Wine/Champagne
Food & drink safety
Delivered food covered securely
Front Desk Services
Tour desk
General
Air conditioning
Family rooms
Non-smoking rooms
Private entrance
Smoke-free property
Tile/Marble floor
Internet
Free wifi
Kitchen
Dining table
Kitchenette
Kitchenware
Refrigerator
Living Area
Sitting area
Sofa
Media & Technology
Flat-screen TV
TV
Outdoors
Balcony
Garden
Outdoor furniture
Terrace
Parking
Free parking
Physical distancing
Cashless payment available
Contactless check-in/out
Mobile app for room service
Room Amenities
Fan
Safety & security
24-hour security
CCTV outside property
Fire extinguishers
Key access
Safe
Security alarm
Smoke alarms
Safety features
Access to healthcare professionals
First aid kits available
Spa
Beach chairs/Loungers
Beach umbrellas
Outdoor swimming pool
Transportation
Airport drop-off
Airport pickup
Airport shuttle
Shuttle service
View
Garden view
Inner courtyard view
Pool view
From 15:00
Until 23:00
Guests are required to show a photo identification and credit card upon check-in
From 07:00
Until 12:00
Pets are not allowed.
WiFi is available in public areas and is free of charge.
There's no age requirement for check-in
Come and go whenever you want
Free public parking is available at a location nearby (reservation is not needed).
Reservations
Call us for our best daily rates
+1-833-728-2041Child policies
Children of all ages are welcome.
Children 18 and above will be charged as adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
No capacity for extra beds or cribs.
Cash
Visa,
Mastercard
This property does not accept cash.
What's the check-in and check-out schedule at Na Balam Hotel?
Na Balam Hotel's check-in window is between 03:00 PM and 11:00 PM, with check-out required by 12:00 PM.
Does Na Balam Hotel provide free parking options?
Yes, there is parking available at Na Balam Hotel. The hotel provides free public parking at a nearby location. No parking reservation is required.
What's the nightly rate at Na Balam Hotel?
Rooms at Na Balam Hotel are available starting from $233. Prices might vary according to room availability and chosen dates. To see the current rates, please add your travel dates.
What types of rooms does Na Balam Hotel offer?
The Na Balam Hotel offers Poolside Suites, which are suites with a size of 732 sqft and can accommodate 6 adults and 5 children. Smoking is not allowed in these suites. The hotel also has Standard Poolside rooms with two double beds, which have a size of 603 sqft and can accommodate 4 adults and 3 children. Smoking is not allowed in these rooms either.
What activities does Na Balam Hotel offer?
Guests at Na Balam Hotel can spend their time enjoying the leisure amenities available. They can relax by the outdoor swimming pool, soaking up the sun on the beach chairs or under the beach umbrellas provided. The hotel also offers snorkeling, diving, and fishing activities for those who want to explore the underwater world.
The hotel's on-site restaurant, Oceanvs Beach Club Restaurant, offers a family-friendly ambiance and serves Mediterranean and international cuisines. Guests can enjoy a delicious meal while taking in the breathtaking views of the ocean.
It's worth mentioning that there is an adult-only pool available at the hotel for guests who prefer a quieter and more serene environment.
Overall, guests can make the most of their time at Na Balam Hotel by enjoying the pool, exploring the beach, trying out water activities, and indulging in delicious meals at the restaurant.
Is there a swimming pool at Na Balam Hotel?
The Na Balam Hotel has one pool available. It is an outdoor pool that is open all season. However, there is an age restriction, as it is for adults only.
Are there restaurants located within Na Balam Hotel?
Yes, the Na Balam Hotel has a restaurant on site called Oceanvs Beach Club Restaurant. The restaurant offers a family-friendly ambiance and serves Mediterranean and international cuisine.
Does Na Balam Hotel accept credit cards?
No, Na Balam Hotel does not accept cash. However, they do accept payment through credit cards such as Visa and Mastercard.
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